Supervising Staff

This one day course introductory course is  designed to develop supervision skills. By the end of the course participants will be able to state the tasks and roles involed in supervision, state the benefits of supervision to the supervisor, supervisee and the...

Universal Credit: The Basics Half Day Workshop

Universal Credit: The Basics Half Day Workshop This half day mini introductory workshop  aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is available, how it will be paid, explains what happens if someone cannot...

Introduction to Social Security & Related Benefits

This course is aimed at individuals that provide support to benefit claimants and require a basic knowledge of benefits. It is intended to provide an overview of the benefits system and structure.  It considers all the main benefits and allowances currently available,...

Leadership Skills

This one day course introductory course is  ideal for those new to leadership. By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills.  The Fisher Model of...

Benefit Overpayments

This course outlines the law relating to overpayments of welfare benefits. It considers the common causes of benefit overpayments and the processes relating to the recovery of benefits.  It also examines the legal and practical issues involved in disputing overpayment...
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