Money Advice
We all need a little help now and then when it comes to managing our finances.
Our team of AQS-Accredited advisers can help you by identifying priority debts, maximising your income and talking to creditors. We also provide advice on the welfare benefits appeal process.
If we find we cannot help you, we will always make sure to refer you on to someone who can.
In 2025/2026, our Money Advice Service achieved:
5,771
Clients Supported
£2.07M
Debt Written Off or Rescheduled
269
Households Prevented from Eviction
1,101
Households Accessed Hardship Grants
Birmingham Settlement is AQS (Advice Quality Standard) accredited in the following categories:
- Advice Level (Welfare Benefits and Debt)
- Casework Level (Welfare Benefits and Debt).
To learn more about AQS and what this means, click here.
What We Do
Money & Budgeting Advice
We all need help now and then to manage money, from budgeting skills to immediate action to resolve financial difficulties. We can also support court processes and welfare benefits appeals. Click here to find out more.
Hardship Funds
If you are in severe financial hardship, we may be able to support you to make an application for a grant. Email money.advice@bsettlement.org.uk
Debt Management
We provide tailored assistance with debts, maximising your income and talking to creditors.
Training & Learning
We offer specialist financial inclusion training to frontline organisations. Sessions have included topics such as Universal Credit, Council Tax, Debt and Personal Independence (PIP) payments.
Welfare Benefits
Birmingham Settlement is AQS (Advice Quality Standard) accredited in Advice level and Casework level Welfare Benefits and Debt.
Inclusive and Accessible Support
Our dedicated team of advisers speak over 10 languages and support clients both over the phone and from various outreach points across the city.
Where We Deliver
Our support is delivered in Birmingham from our Kingstanding Sports & Community Centre, alongside outreach points across the city including:
- Central Food Bank, Aston & Nechells (St Mathews, Salvation Army and Ward End, George Road and Six Ways).
- Nehemiah Housing Association
- Barnardo’s – Children Centres (Bertram/Soho, Ladywood, and Fox Hollies)
We are now offering free Money Advice in libraries across Birmingham including:
- Northfield Library
- Library of Birmingham (LoB)
- Birchfield Library
- Druids Heath Library
- Hall Green Library
Our Money Advice Services
Money Advice
If you find yourself in need of advice around debt, welfare benefits and managing your money, our Birmingham-based money advice service provides free, independent and confidential advice.
We will help to assess your priorities, take action to resolve immediate financial difficulties and support with money management and budgeting skills. If you require support in an alternative language, please let us know and we will do our best to accommodate your request.
Hardship Grants
If you are in severe financial hardship and without an income we may be able to support you to make an application to a hardship fund. Through these funds you may be eligible to receive a one-off grant towards daily essentials such as food, toiletries, fuel supply, clothing or household appliances.
Contact Us
To speak with an Adviser, contact us via phone or email on the below. Please note there may be a short waiting time for Money Advice due to high demand.
Money Advice Questionnaire
We want your feedback on our Money Advice services. Click the button below to tell us about your experience today – your feedback helps us to improve our services!