14 June 2019

9:30 am

This one day course aims to provide participants with a clear understanding of modern day working definitions of customer care.  It considers the Equality Act 2010, the five barriers that impede equal access to the provision of services, the recruitment and retention of customers, how to ensure a balanced approach between customer care v staff care and fast track techniques to ensure customer facing arrangements are user friendly.  This is an introductory course so is suitable for managers, staff and volunteers across all sectors.

Event Details

Event date: Fri, 14th June 2019 – 9:30 am
Event End Date: Fri, 14th June 2019 – 4:00 pm
Capacity 20
Cut off date Fri, 14th June 2019
Voluntary Organisations Price £99.00
Other Attendees Price £159.00
Trainer William Chadwick
Course Level Introductory
Location Birmingham Settlement

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