September 20, 2019

9:30 am

Developing Your Advising & Interview Skills

This one day course teaches participants how to conduct effective client interviews.  It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.

Event Details

Event date: Fri, 20th Sept 2019 9:30 am
Event End Date:  Fri, 20th Sept 2019- 4:00 pm
Capacity 20
Cut off date Fri, 20th Sept 2019
Voluntary Organisations Price £99.00
Other Attendees Price £159.00
Trainer Tracy Maylath
Course Level Introductory
Location Birmingham Settlement

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