20 September 2019
9:30 am
Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.
Event Details
| Event date: | Fri, 20th Sept 2019 9:30 am |
| Event End Date: | Fri, 20th Sept 2019- 4:00 pm |
| Capacity | 20 |
| Cut off date | Fri, 20th Sept 2019 |
| Voluntary Organisations Price | £99.00 |
| Other Attendees Price | £159.00 |
| Trainer | Tracy Maylath |
| Course Level | Introductory |
| Location | Birmingham Settlement |
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