Make a Difference – Contract Compliance Officer
About the Role
Job Title: Contract Compliance Officer
Salary: £26,000 P/A (dependent on experience, for review following successful completion of probation).
Hours: 35 hours per week (flexible – occasional evenings/weekends) 28 days A/L increasing with length of service to a maximum of 33 days plus contributory pension scheme.
Location: Based at Birmingham Settlement’s Sports & Community Centre, Kingstanding, Birmingham.
Contract: Permanent.
This is a fantastic opportunity for a highly-skilled, experienced and motivated Administrator to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.
As Contract Compliance Officer you will undertake administrative duties to collate data and support the production of service reporting for the Settlement’s commissioned Money Advice Services – including the provision of information for Birmingham City Council and the Money and Pensions Service (MaPS).
You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide administrative support as required, including receiving and making calls to clients. This will sometimes include helping out with reception duties as required.
The role forms an integral part of the Money Advice Team.
You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.
Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk
This is a great opportunity to join a progressive charity making a real difference to people’s lives.
This is an active recruitment; early applications are encouraged.
We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date.
Who We Are
Founded in 1899, Birmingham Settlement works at the heart of Birmingham’s communities to tackle social inequality and support people to live happy, healthy, fulfilling lives. We focus on:
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Improving financial resilience
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Building individual and community wellbeing
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Developing skills, confidence, and voice
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Driving environmental awareness and action
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Creating a sustainable organisation
We do this through advice, training, wellbeing activities and partnerships, empowering people to overcome barriers and take positive action on issues that matter most to them.
How to Apply
Please familiarise yourself with all elements of the Job Description and advert below, complete the Equality & Diversity Form, and send your CV with Supporting Statement of no more than 1,000 words to address how you will meet the requirements of the role to recruitment@bsettlement.org.uk
Closing date for applications: Tuesday 10th November 2026
Interviews: To be confirmed
Application Pack
For an informal conversation about the role, please contact Theresa Gniadkowski on 0121 250 0770.
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community.
Registered charity number 517303