Our Privacy Policy

Birmingham Settlement Data Privacy Notice

Birmingham Settlement only collects and stores information that you willingly provide. We will always aim to be clear about what information we are requesting and how it will be used. We collect and use your personal information to help solve your problems and improve our services. We will never sell your details or exchange them.

We ensure that there are appropriate technical controls in place to protect your personal details and that your details are stored securely. We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.

You have a right to ask for a copy of the information we hold about you, which may include a record of our engagement with you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

There are limited instances in which we may be required to share your information without your permission, for example:
• a court of law orders us to share information to the police or other regulatory body.
• there is reasonable cause to suspect that someone’s life may be in immediate
danger.
• there is reasonable cause to suspect that a child or young person is being harmed or is at risk of experiencing harm.
• you have disclosed information about an act of terrorism.

If you are not happy or wish to complain about the way we are processing or have used your personal data, or if you change your mind after providing information, please contact us at info@bsettlement.org.uk or call 0121 250 0777. For information, our Data Protection Officer is our Money Advice Services Manager.