Make a Difference – Debt & Welfare Benefits Adviser

Birmingham Settlement is seeking a compassionate individual to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or as a Trainee Debt & Welfare Benefits Adviser. This is an exciting opportunity to use your expertise to make a real difference, supporting individuals and families to improve financial resilience and wellbeing.

About the Role

Job Title: Debt & Welfare Benefit Adviser
Salary: £25,000 per annum (Trainee, with review after 6 months) £30,000 per annum (Experienced)
Hours: 35 hours per week (flexible – occasional evenings/weekends)
Location: Birmingham Settlement – Money Advice Centre, Alma House, Newtown Shopping Centre, B19 2AB (with some outreach work in other areas)
Contract: Permanent

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.

In this varied role you will:

  • Deliver high-quality, specialist debt and welfare benefit advice to a wide range of clients.

  • Manage your own caseload, including financial assessments, negotiating with creditors and maximising client income.

  • Work as part of a long-established, professional team to provide a holistic service that promotes financial inclusion and builds money management skills.

  • Support the development of services by identifying emerging needs and contributing to best practice.

Who We Are

Founded in 1899, Birmingham Settlement works at the heart of Birmingham’s communities to tackle social inequality and support people to live happy, healthy, fulfilling lives. We focus on:

  • Improving financial resilience

  • Building individual and community wellbeing

  • Developing skills, confidence, and voice

  • Driving environmental awareness and action

  • Creating a sustainable organisation

We do this through advice, training, wellbeing activities and partnerships, empowering people to overcome barriers and take positive action on issues that matter most to them.

How to Apply

Please familiarise yourself with all elements of the Job Description and advert below, complete the General Application Form and Equality & Diversity Form and send to recruitment@bsettlement.org.uk

General Application Form

Equality & Diversity Form

Closing Date: 12pm, Friday 12th June 2026

Application Pack

Job Advert

Job Description and Person Specification – Trainee Adviser

Job Description and Person Specification – Experienced Adviser

Please note, CVs are not accepted. For an informal conversation about the role, please contact Theresa Gniadkowski on 0121 250 0770.

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community.
Registered charity number 517303

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