Conflict Resolution
Half day / 3.5 hours

Conflict is a natural, healthy and inevitable part of life although it can sometimes escalate into something more destructive to human relationships. This half day training (3.5 hours) is designed to encourage a deeper understanding of the many causes of conflict and the most effective strategies for both preventing and de-escalating potentially destructive conflict situations. It will be of interest to anyone interested in learning how to turn challenging encounters into more positive and productive ones.

Topics covered will include: defining conflict and exploring the benefits it can bring; the differences between anger and aggression; understanding how the brain responds to threat and danger; trauma as a root of challenging behaviour; practical communication strategies effective in the prevention and de-escalation of conflict.

Some of the material covered in this training will be suitable for those looking to understand the core elements necessary for creating trauma informed environments.