Money Advice

We all need a little help now and then when it comes to managing our finances. Our expert team of advisors can help you with your debts by identifying priority debts, maximising your income and talking to creditors. We also provide advice on the court process and around the welfare benefits appeal process. If we find we cannot help you, we will always refer you on to someone who can.

Due to COVID-19, our money advice drop in service is currently closed so that we can keep our staff and service users as safe as possible however we are still delivering advice via phone, email and webchat. To speak to an adviser:

Call: 0121 250 0765


Webchat: Click the red chat box in the right hand corner of this page.

Money Advice Services
If you find yourself in need of advice around debt, welfare benefits and managing your money, our money advice service provides free, independent and confidential advice. We will help to assess your priorities and take action to resolve immediate financial difficulties and help budget your household bills. If you require support in an alternative language, please let us know and we will do our best to accommodate your request. Our drop in service is currently closed due to COVID-19 however we are still delivering money advice via phone, email and webchat .

Hardship Grants

If you are in severe financial hardship and without an income we may be able to support you to make an application to a hardship fund. Through these funds you may be eligible to receive a one-off grant towards daily essentials such as food, toiletries, fuel supply, clothing or household appliances.

Probation and Prison Services

Working with Staffordshire and West Midlands Probation Trust we provide tailored assistance with debt, benefits and financial literacy. Through group and individual support for offenders, those on licence and those on probation, this unique service supports the reintegration of offenders into society, so that they achieve financial stability. We also offer training to staff who support offenders enabling them to provide quality advice around financial matters and resettlement.