Money Advice Services

We all need a little help now and then when it comes to managing our finances. Our expert team of advisors can help you with your debts by identifying priority debts, maximising your income and talking to creditors. We also provide advice on the court process and around the welfare benefits appeal process. If we find we cannot help you, we will always refer you on to someone who can.

In 2020/21 our Money Advice Services achieved...

Clients Supported

£ of debt written off or rescheduled of £7.5m presented

People prevented from becoming homeless

People in Prison Supported

Money Advice 

If you find yourself in need of advice around debt, welfare benefits and managing your money, our money advice service provides free, independent and confidential advice. We will help to assess your priorities, take action to resolve immediate financial difficulties and support with money management and budgeting skills. If you require support in an alternative language, please let us know and we will do our best to accommodate your request.

Our drop in service is currently closed due to COVID-19 however we are still delivering money advice via phone and email.  To speak to an adviser:

Call: 0121 250 0765


Hardship Grants

If you are in severe financial hardship and without an income we may be able to support you to make an application to a hardship fund. Through these funds you may be eligible to receive a one-off grant towards daily essentials such as food, toiletries, fuel supply, clothing or household appliances.

Probation and Prison Services

Working with Staffordshire and West Midlands CRC we provide tailored assistance with debt, benefits and financial literacy. Through group and individual support for offenders, those on licence and those on probation, this unique service supports the reintegration of offenders into society, so that they achieve financial stability. We also offer training to staff who support offenders enabling them to provide quality advice around financial matters and resettlement.

Financial Inclusion Training

Our Money Advice team also deliver a specialist training programme to frontline organisations covering issues relating to financial literacy and learning. Sessions are currently delivered free of charge via zoom and include topics such as Universal Credit, Council Tax, Debt and Personal Independence Payments.
Book training