Financial Capability Training

BTU Training


Delivered free of charge, our financial capability workshops provide frontline organisations with a foundation to support their clients with the main issues relating to welfare benefits and debt.

Online Intro to Personal Independence Payment Training:

The ‘Personal Independence Payment’ Training is delivered over two sessions  on concurrent days and will cover eligibility, the disability conditions and how we might assess a client’s satisfaction of them, the claim process, face-to-face assessments and how we might assist a client dispute an unfavourable decision.

This session will last approximately 90 mins and is delivered online via Zoom.


Online Introduction to Universal Credit Training:

This session is aimed at frontline organisations and will cover eligibility for this benefit, the claim process, problems and solutions with claims and how we might work with the DWP in resolving them.

This session will last approximately 80-90 mins and is delivered online via Zoom.


Online Intro to Council Tax & Council Tax Arrears Training:

 This session is aimed at frontline organisations and will cover council tax banding, exemptions and discounts, claiming council tax support, council tax arrears and their recovery and how we might, assist clients in dealing with them.

This session will last approximately 90 mins and is delivered online via Zoom.


Online Introduction to Debt Training:

 ‘The Introduction to Debt’ training is aimed at informing our partner organisations as well as front line organisations across Birmingham in identifying the different debt types to work together in assisting and/or signposting clients based on the urgency of their case.

The training session lasts approximately 75 mins and is delivered online via Zoom.


Online Mental Health & Debt  Training:

 Many of us know someone who is suffering from mental health issues. The ‘Mental Health’ & Debt’ training is for front line organisations to gain a deeper understanding of how you can assist your most vulnerable clients when it comes to debt. This session will last approximately 75 minutes and is delivered online via Zoom.


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