Since 1899 Birmingham Settlement has been tackling social inequality and disadvantage; supporting people to live happier, more fulfilled lives.  Our five organisational objectives are:

1) To improve financial resilience – people and communities

2) To build individual and community wellbeing

3) To develop people – skills, confidence, voice

4) To build environmental awareness and action

5) To build and maintain a sustainable organisation

We do this by maximising our assets to provide services and activities that support people to overcome the barriers they face and to take positive action on the issues that impact on their lives. Whether it be financial hardship, social isolation, unemployment, or other issues, we provide independent advice and support, wellbeing activities, and training and development opportunities that enable people to gain new skills, build confidence and establish social and community networks that create opportunity and improve lives. 

The Money Advice Volunteer Reception/ Administration Assistant will focus on assisting the Money Advice Team with their daily roles. You will be led and supported by our Money Advice Service Manager, Jelena Dukic.

We are looking for people who have a passion to help others. From our Money Advice office in Newtown we deliver advice /support relating to Welfare Benefits and Debts and also offer training to professionals around these areas. We need a Volunteer Reception and Administration Assistant to support us in daily tasks including:

  • Welcoming clients
  • Answering general enquiries
  • Taking room bookings
  • Sorting post
  • Filing
  • Liaising with staff when clients arrive
  • Dealing with telephone calls and enquiries
  • Data Inputting

This role is flexible, you can volunteer as many/ few hours as suits your schedule. Minimum 3-hour slots, days and times to be agreed.

There are lots of benefits of volunteering, these include:

  • Gain new skills using existing talents and increase your confidence
  • Gain practical experience to support your career and personal development
  • Opportunity to meet diverse groups of people
  • Opportunity to join and work as part of one of the oldest charities in Birmingham
  • Do something valuable and rewarding with your free time that enables you to achieve something tangible
  • Give something back to the local community and have the satisfaction of helping someone else succeed
  • Achieve a broader cultural understanding
  • Play an important role in supporting those with additional needs
  • Have fun!

Requirements for this role:

  • Aged over 18
  • Friendly approachable manner and must be able to communicate with people of all ages, needs and backgrounds with an impartial attitude
  • A calm and patient approach is required
  • Can work with others as part of a team
  • Are reliable, flexible, honest, and mature
  • Able to maintain confidentiality


Birmingham Settlement Money Advice Centre, Unit 2, First Floor, Alma House, Newtown Shopping Centre, Birmingham, B19 2AB.

For more information, please contact: Jelena Dukic, Money Advice Service Manager

Tel: 0121 250 0777 Email: