Effective Communication & Cultural Communication

27-04-2016

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February 4, 2019 9:30 am

This introductory course  is for those who have a basic understanding of equality laws, diversity issues and cultural awareness.  Those attending will develop a clear understanding of the definitions of ‘culture’, ‘culture clash’ and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment.  Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.

Event Details

Event date: Mon, 4th Feb 2019 – 9:30 am
Event End Date: Mon, 4th Feb 2019- 4:00 pm
Capacity 16
Cut off date Mon, 4th Feb 2019
Voluntary Organisations Price £99.00
Other Attendees Price £159.00
Trainer William Chadwick
Course Level Introductory
Location Birmingham Settlement

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