Dealing with Aggressive & Difficult Behaviour

24-05-2017

More information / Register

Starts in 9 Months, 10 Days

March 4, 2020 9:30 am

Dealing with Aggressive & Difficult Behaviour

This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating.  It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation.  Case studies are used throughout.  The course is suitable for all workplaces

 

Event date: Weds, 4th March 2020 9:30 am
Event End Date:  Weds, 4th March 20202019- 4:00 pm
Capacity 20
Cut off date Weds, 4th March 2020
Voluntary Organisations Price £99.00
Other Attendees Price £159.00
Trainer Tracy Maylath
Course Level Introductory
Location Birmingham Settlement

Course Registration Form

First Name (required)
Last Name (required)
Organisation
Address (required)
Address 2 (required)
City (required)
County (required)
Postcode (required)
Telephone (required)
Your Email (required)
If a group booking please enter number of attendees
Any comments



View Training Courses at BTU Events Calendar

Latest News


Project Coordinator

Ladywood Neighbourhood Network Scheme – background Neighbourhood Network Schemes’ (NNS) are Locality...

Project Support Worker

Ladywood Neighbourhood Network Scheme – background Neighbourhood Network Schemes’ (NNS) are Locality...

Free 12-week Needlework Course

Birmingham Settlement’s amazing volunteer, Burhana, is starting a 12-week Needlework Course on...
ALL NEWS
What's On DONATE

Sign up for E-news