Training Courses
Secure your place by making your reservation online.
Just click on a course below for more information and to make a reservation.
9:30 am
Training Courses
How to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in…
More information / Register
How to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in such groups is all about getting support from people who are equal or like-minded to you- your peers. When part of a peer group you are able to talk to other people who are truly have first-hand experience of similar situations. This training course provides participants with the relevant skills to set up, run and sustain a peer support group or network considering common characteristics of successful initiatives as well as challenges and potential resolutions. The course is suitable for individuals working across all sectors.
Event Details
Event date:
Tue, 11th Sept 2018 9:30 am
Event End Date:
Tue, 11th Sept 2018- 4:00 pm
Capacity
20
Cut off date
Tue, 11th Sept 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition…
More information / Register
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event Details
Event date:
Thu, 27th Sept 2018 - 9:30 am
Event End Date:
Thu, 27th Sept 2018 - 4:00 pm
Capacity
16
Cut off date
Thu, 27th Sept 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
More information / Register
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Tues, 9th Oct 2018 - 9:30 am
Event End Date:
Tues, 9th Oct 2018 - 4:00 pm
Capacity
16
Cut off date
Tues, 9th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:15 am
Training Courses
This course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration…
More information / Register
This course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration control’, what the exceptions to this are, the entitlements of mixed status households and the consequences of having a ‘no recourse to public funds restriction’.
This course is relevant for those providing benefits advice to non-European nationals.
Event Details
Event date:
Wed, 10th Oct 2018- 9:15 am
Event End Date:
Wed, 10th Oct 2018- 4:00 pm
Capacity
20
Cut off date
Wed, 10th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Rebecca Walker
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
Training for Trainers
A one day course which prepares individuals to deliver effective training to a high standard. By the end of the course participants will have increased awareness…
More information / Register
Training for Trainers
A one day course which prepares individuals to deliver effective training to a high standard. By the end of the course participants will have increased awareness of the tasks of a trainer/facilitator, be able to conduct a needs analysis, understand concepts of learning and motivation, be able to write effective course aims and objectives, be able to identify and adopt to the 5 group stages and learn strategies for dealing with difficult situations. This course is suitable for all workplaces.
Event Details
Event date:
Tues, 16th Oct 2018 - 9:30 am
Event End Date:
Tues, 16th Oct 2018 - 4:00 pm
Capacity
16
Cut off date
Tues, 16th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
More information / Register
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Tues, 6th Nov 2018 9:30 am
Event End Date:
Tues, 6th Nov 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 6th Nov 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating…
More information / Register
Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating to council liability and enforcement. It looks at chargeable and exempt dwellings, who is liable, appeals, statutory enforcement in England and Wales, liability orders, methods of recovery and appeals/complaints. The course is particularly useful for debt and benefit advisers.
Event Details
Event date:
Tues, 4th Dec 2018- 9:30 am
Event End Date:
Tues, 4th Dec 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 4th Dec 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture',…
More information / Register
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Mon, 4th Feb 2019 - 9:30 am
Event End Date:
Mon, 4th Feb 2019- 4:00 pm
Capacity
16
Cut off date
Mon, 4th Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show…
More information / Register
Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show you how to develop a basic social media strategy linked to your business, show you examples of good practice, looks at the benefits and pitfalls of social media, questions how social media can be used in business to generate ideas and how to compose a social editorial or calendar. Those attending should have a basic understanding of networks such as Twitter, Facebook, LinkedIn.
Event Details
Event date:
Thurs, 21st Feb 2019 9:30 am
Event End Date:
Thurs, 21st Feb 2019 - 4:00 pm
Capacity
20
Cut off date
Thurs, 21st Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Karen Locking
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
More information / Register
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 5th March 2019 9:30 am
Event End Date:
Tue, 5th March 2019- 4:00 pm
Capacity
20
Cut off date
Tue , 5th March 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
