Training Courses
Secure your place by making your reservation online.
Just click on a course below for more information and to make a reservation.
9:30 am
Training Courses
Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of…
More information / Register
Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of public speaking challenges. Participants will leave the course with a clear understanding of the key steps to planning a presentation, know how to deal with nerves and anxiety, gain tips on storytelling and the rules of engagement, see how great speakers get their point across and provides guidance for speech writing, using metaphors, repetition, and dealing with awkward or difficult questions. The course is designed for those who have little experience or need to formalise their approach to public speaking.
Event Details
Event date:
Wed, 25 Oct 2017 - 9:30 am
Event End Date:
Wed, 25 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 25 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Anti Bullying & Harrassment
Reports of workplace bullying and harassment hit the headlines almost every day, and employers have a duty of care to provide a safe…
More information / Register
Anti Bullying & Harrassment
Reports of workplace bullying and harassment hit the headlines almost every day, and employers have a duty of care to provide a safe working environment. This course considers the legal definition, why it happens, the impact of bullying and harassment, the skills needed to stop it, as well as signposting guidance. It is suitable for any workplace.
Event Details
Event date:
Tue, 31 Oct 2017 9:30 am
Event End Date:
Tue , 31 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 31 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Benefits for Older People
This one day course examines the main benefits and pensions available to people who have reached pensionable age. It considers the qualifying rules…
More information / Register
Benefits for Older People
This one day course examines the main benefits and pensions available to people who have reached pensionable age. It considers the qualifying rules for pension credit, guarantee credit and savings credit. It aims to help advisors be aware and understand the impact of state pension credit on other benefits, covers the basic rules of attendance allowance, carer's allowance and state retirement pensions. It also raises awareness of the rules for Housing Benefit for those over pension age, the qualifying rules for obtaining help with council tax, health benefits, blue badge and the social fund. This course does not cover care home fees or care services. Those attending should have some understanding of the benefits system.
Event Details
Event date:
Tue, 7 Nov 2017 - 9:30 am
Event End Date:
Tue, 7 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 7 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
Mentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful…
More information / Register
Mentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful mentee/mentor relationship and the benefits it brings. It provides guidance on how to use simple mentoring models, build trust, relationships and overcome barriers. The course is suitable for anyone with little or no previous experience in mentoring.
Event Details
Event date:
Wed, 8 Nov 2017 9:30 am
Event End Date:
Wed , 8 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Wed, 8 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Form Filling: Personal Independence Payments & Employment Support Allowance
The success (or failure) of a claim for ESA or PIP can often depend on how well the…
More information / Register
Form Filling: Personal Independence Payments & Employment Support Allowance
The success (or failure) of a claim for ESA or PIP can often depend on how well the ESA50/PIP2 is completed. It is usually the only opportunity available to the claimant to report their version of events. Advisors play a key role in enhancing a client's prospects of successfully completing the assessment. This course focuses on the detail of the assessment criteria for ESA and PIP and aims to develop the advisors ability to support claimants with the completion of the ESA50 questionnaire and PIP 2 'How your disability affects you' forms. It will help individuals recognise the importance of the limited capability for work questionnaire, identify relevant information to include on a questionnaire or form and demonstrate how best to complete an effective form. Those attending should have a working knowledge of the basic rules for both PIP and ESA.
Event Details
Event date:
Thur, 16 Nov 2017 - 9:30 am
Event End Date:
Thur, 16 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 16 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Debt Advice is a one day course which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors.…
More information / Register
Introduction to Debt Advice is a one day course which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors. It considers the five stages of debt advice; information gathering, maximising income, preparing a personal budget, dealing with priority creditors and non priority creditors.
Event Details
Event date:
Tue, 21 Nov 2017 - 9:30 am
Event End Date:
Tue, 21 Nov 2017- 4:00 pm
Capacity
20
Cut off date
Tue, 21 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Becoming a First Line Manager
If your thinking of moving into first time management, developing your management skills and measuring its effectiveness are important feature of your role. This course helps…
More information / Register
Becoming a First Line Manager
If your thinking of moving into first time management, developing your management skills and measuring its effectiveness are important feature of your role. This course helps individuals to understanding the values, attitudes and behaviour of a First Line Manager. It focuses on the various stages teams go through, considers the definition of customer quality and provides tips on problem solving. The course is suitable for anyone with no previous management experience or first line managers looking to refresh their skills.
Event Details
Event date:
Fri, 24 Nov 2017 9:30 am
Event End Date:
Fri , 24 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Fri, 24 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Representing at First Tier Tribunals
This one day course builds on the 'Introduction to Challenging Decisions' course by examining those processes involved in appealing benefit decisions which fall under…
More information / Register
Representing at First Tier Tribunals
This one day course builds on the 'Introduction to Challenging Decisions' course by examining those processes involved in appealing benefit decisions which fall under the remit of a First Tier Tribunal. It also briefly considers the process of appealing to the Upper Tribunal. It aims to develop the knowledge of advisors to effectively prepare them for representation at First Tier Tribunals. It will help individuals understand the appeals process, help identify the roles of those involved in an appeal hearing, show how to prepare a case on behalf of a client and help understand the skills involved in effective representation. This course is suitable for experienced advisors who wish to take the next step of representing clients at a tribunal hearing.
Event Details
Event date:
Tue, 5 Dec 2017 - 9:30 am
Event End Date:
Tue, 5 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 5 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical…
More information / Register
This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical and clinical terms, challenges which might present themselves in the workplace or learning environment and appropriate and safe responses to such situations. This is an introductory course and a useful complimentary subject for anyone who has atended training on equality & diversity, employment law and human rights.
Event Details
Event date:
Mon, 11 Dec 2017 - 9:30 am
Event End Date:
Mon, 11 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Mon, 11 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
More information / Register
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Fri, 5th Jan 2018 9:30 am
Event End Date:
Fri , 5th Jan 2018 - 4:00 pm
Capacity
20
Cut off date
Fri , 5th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Disability Living Allowance for Children
This one day course provides an introduction to Disability Living Allowance for children under 16. It examines the basic qualifying conditions as…
More information / Register
Disability Living Allowance for Children
This one day course provides an introduction to Disability Living Allowance for children under 16. It examines the basic qualifying conditions as well as those conditions related to care and mobility needs. It also provides an overview of the rules relating to the transition to Personal Independence Payments once a child reaches 16. It briefly covers benefits for carer's. This course is pitched at introductory level.
Event Details
Event date:
Thur, 11th Jan 2018 - 9:30 am
Event End Date:
Thur, 11th Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 11th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition…
More information / Register
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event Details
Event date:
Thu, 18 Jan 2018 - 9:30 am
Event End Date:
Thu, 18 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thu, 18 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
More information / Register
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Wed, 24 Jan 2018 - 9:30 am
Event End Date:
Wed, 24 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 24 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Excellence in Governance
A range of risks can be faced by any Board, Governing Body, Trust or Corporation in the public, private or voluntary sectors. This one…
More information / Register
Excellence in Governance
A range of risks can be faced by any Board, Governing Body, Trust or Corporation in the public, private or voluntary sectors. This one day course looks at some of those potential risks and also suggested solutions and actions. Those attending will gain an understanding of liabilities as trustees, best practice, the importance of challenge and the points of convergence and divergence between governance and management within an organisation. The course is suitable for any member of a governing body and those who support a trustee board, including administrative, executive assistants, board secretaries and non-chartered company secretaries.
Event Details
Event date:
Fri, 2nd Feb 2018 - 9:30 am
Event End Date:
Fri, 2nd Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Fri, 2nd Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture',…
More information / Register
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Thur, 8th Feb 2018 - 9:30 am
Event End Date:
Thur, 8th Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 8th Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
10:00 am
Training Courses
Universal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is…
More information / Register
Universal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is available, how it will be paid, explains what happens if someone cannot manage with a single monthly payment and provides tips on where to get further help and information. It is suitable for those with limited knowledge of the benefits system.
Event Details
Event date:
Tue, 13 Feb 2018 - 9:30 am
Event End Date:
Tue, 13 Feb 2018 - 1:00 pm
Capacity
20
Cut off date
Tue , 13 Feb 2018 2017
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Event Management
Events act as the public face of any organisation and are a powerful tool in building your organisation and promoting its aims. This…
More information / Register
Introduction to Event Management
Events act as the public face of any organisation and are a powerful tool in building your organisation and promoting its aims. This introduction to event management course offers a practical guide to hosting an event and will leave you fully equipped with resources to help you organise future activities with confidence and professionalism. It considers approaches, publicity, diversity, logistics and follow-up. Aimed at those with little or no experience in organising and managing events, the course is suitable for people from all sectors
Event Details
Event date:
Tue, 2oth Feb 2018 - 9:30 am
Event End Date:
Tue, 2oth Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Tue, 2oth Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Benefits Update/Refresher
This one day course aims to provide an understanding of recent changes to welfare benefits legislation. It is underpinned by training materials which include exercises and case…
More information / Register
Benefits Update/Refresher
This one day course aims to provide an understanding of recent changes to welfare benefits legislation. It is underpinned by training materials which include exercises and case studies used to consolidate learning. The course will focus on recent changes in welfare benefits, raise awareness of how and when forthcoming changes have/ will come into effect, recognise the key features of universal credit, personal independence payments and the new appeals. process. This is an intermediate course which assumes a working knowledge of benefits.
Event Details
Event date:
Thur, 1st Mar 2018- 9:30 am
Event End Date:
Thur, 1st Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 1st Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Employment Law
Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings…
More information / Register
Introduction to Employment Law
Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings participants up to date on the very latest changes and additions including the implications of the United Kingdom’s decision to leave the European Union and therefore access to the European Court of Justice from which many of this country’s existing rights have been secured. The course is useful for those involved in explaining, teaching and training of employment rights and responsibilities to others.
Event Details
Event date:
Wed, 7th Mar 2018 - 9:30 am
Event End Date:
Wed, 7th Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 7th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
More information / Register
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 13th Mar 2018 9:30 am
Event End Date:
Tue , 13th Mar 2018 - 4:00 pm
Capacity
20
Cut off date
Tue , 13th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
View more training events...
