Training Courses
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9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
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Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Tues, 6th Nov 2018 9:30 am
Event End Date:
Tues, 6th Nov 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 6th Nov 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating…
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Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating to council liability and enforcement. It looks at chargeable and exempt dwellings, who is liable, appeals, statutory enforcement in England and Wales, liability orders, methods of recovery and appeals/complaints. The course is particularly useful for debt and benefit advisers.
Event Details
Event date:
Tues, 4th Dec 2018- 9:30 am
Event End Date:
Tues, 4th Dec 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 4th Dec 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture',…
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This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Mon, 4th Feb 2019 - 9:30 am
Event End Date:
Mon, 4th Feb 2019- 4:00 pm
Capacity
16
Cut off date
Mon, 4th Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show…
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Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show you how to develop a basic social media strategy linked to your business, show you examples of good practice, looks at the benefits and pitfalls of social media, questions how social media can be used in business to generate ideas and how to compose a social editorial or calendar. Those attending should have a basic understanding of networks such as Twitter, Facebook, LinkedIn.
Event Details
Event date:
Thurs, 21st Feb 2019 9:30 am
Event End Date:
Thurs, 21st Feb 2019 - 4:00 pm
Capacity
20
Cut off date
Thurs, 21st Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Karen Locking
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
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Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 5th March 2019 9:30 am
Event End Date:
Tue, 5th March 2019- 4:00 pm
Capacity
20
Cut off date
Tue , 5th March 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
