Training Courses

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March 1 2018
9:30 am

Benefits Update/Refresher

Training Courses

Benefits Update/Refresher

This one day course aims to provide an understanding of recent changes to welfare benefits legislation.  It is underpinned by training materials which include  exercises and case…

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March 7 2018
9:30 am

New Course – Introduction to Employment Law

Training Courses

Introduction to Employment Law

Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings…

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March 13 2018
9:30 am

Dealing with Aggressive & Difficult Behaviour

Training Courses

Dealing with Aggressive & Difficult Behaviour

This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…

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April 12 2018
9:30 am

Professional Boundaries

Training Courses

This one day course will raise your awareness of professional boundaries in the workplace.

By the end of the course participants will be able to understand why professional…

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April 23 2018
9:30 am

Customer Care & Equalities

Training Courses

This one day course aims to provide participants with a clear understanding of modern day working definitions of customer care.  It considers the Equality Act 2010, the five barriers that…

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April 24 2018
9:30 am

Universal Credit: The Basics Half Day Workshop

Training Courses

Universal Credit: The Basics Half Day Workshop

This half day mini introductory workshop  aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is…

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April 27 2018
9:30 am

New Course – General Data Protection Regulations

Training Courses

General Data Protection Regulations
New data protection regulations come into effect in May 2018.  This one day course provides a stimulating and lively introduction or refresher training on Data Protection.…

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May 1 2018
9:30 am

Introduction to Debt Advice

Training Courses

Introduction to Debt Advice is a one day course  which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors.…

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May 16 2018
9:15 am

Introduction to Social Security & Related Benefits

Training Courses

This course is aimed at professionals that provide support to benefit claimants and require a basic knowledge of benefits.

It is intended to provide an overview of…

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May 24 2018
9:30 am

Supervising Staff

Training Courses

This one day course introductory course is  designed to develop supervision skills.

By the end of the course participants will be able to state the tasks and roles…

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Birmingham Training Unit

View Training Courses at BTU Events Calendar

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