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July 6 2017
9:30 am
Developing Your Advising & Interview Skills
Training CoursesDeveloping Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview…
Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.
Event date:
Thurs, 6 July 2017 9:30 am
Event End Date:
Thurs, 6 July 2017 - 4:00 pm
Capacity
20
Cut off date
Thurs , 6 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.
Event Details
Event date:
Thurs, 6 July 2017 9:30 am
Event End Date:
Thurs, 6 July 2017 - 4:00 pm
Capacity
20
Cut off date
Thurs , 6 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
July 13 2017
9:15 am
Working Age Benefits Half Day Workshop
Training CoursesNew - Working Age Benefits Half Workshop
This half day workshop introduces the main non-means tested benefits for those of working age. It covers statutory sick pay, statutory…
New - Working Age Benefits Half Workshop
This half day workshop introduces the main non-means tested benefits for those of working age. It covers statutory sick pay, statutory maternity pay, statutory paternity pay, statutory adoption pay, contributory jobseekers allowance, carers allowance, maternity allowance, industrial injuries disablement benefit and bereavement benefits. It examines the qualifying conditions for each benefit and how individual entitlement is calculated. The workshop is suitable for those who wish to develop an understanding of these benefits. It also deals with some of the problem areas involved with these benefits. The workshop is interactive and delivered using a variety of teaching methods including a presentation, group work, participation case studies and quizzes.
The workshop does not consider universal credit, income support, income based jobseekers allowance, employment support allowance, housing benefit, pension credit or tax credits as these are covered in separate courses.
Event date:
Thur, 13 July 2017 - 9:15 am
Event End Date:
Thur, 13 July 2017 - 1:00 pm
Capacity
20
Cut off date
Thur, 13 July 2017
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
This half day workshop introduces the main non-means tested benefits for those of working age. It covers statutory sick pay, statutory maternity pay, statutory paternity pay, statutory adoption pay, contributory jobseekers allowance, carers allowance, maternity allowance, industrial injuries disablement benefit and bereavement benefits. It examines the qualifying conditions for each benefit and how individual entitlement is calculated. The workshop is suitable for those who wish to develop an understanding of these benefits. It also deals with some of the problem areas involved with these benefits. The workshop is interactive and delivered using a variety of teaching methods including a presentation, group work, participation case studies and quizzes.
The workshop does not consider universal credit, income support, income based jobseekers allowance, employment support allowance, housing benefit, pension credit or tax credits as these are covered in separate courses.
Event Details
Event date:
Thur, 13 July 2017 - 9:15 am
Event End Date:
Thur, 13 July 2017 - 1:00 pm
Capacity
20
Cut off date
Thur, 13 July 2017
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
July 18 2017
9:30 am
Project Management
Training CoursesProject Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for…
Project Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for project planning, using strategies for dealing with challenges, how to build on your skills as a project manager such as delegating tasks professionally, analysing and utilising stakeholders, monitoring and evaluation. The course is suitable for all sectors.
Event date:
Tue, 18 July 9:30 am
Event End Date:
Tue , 18 July 2017 - 4:00 pm
Capacity
20
Cut off date
Tue , 18 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for project planning, using strategies for dealing with challenges, how to build on your skills as a project manager such as delegating tasks professionally, analysing and utilising stakeholders, monitoring and evaluation. The course is suitable for all sectors.
Event Details
Event date:
Tue, 18 July 9:30 am
Event End Date:
Tue , 18 July 2017 - 4:00 pm
Capacity
20
Cut off date
Tue , 18 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
July 27 2017
9:30 am
New Course – Working with Volunteers
Training CoursesThis course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides…
More information / Register
This course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides participants with a clear understanding of the various legal definitions of the term 'volunteer' and 'volunteer worker'. It looks in detail at points of convergence and divergence between paid staff and volunteers, the ten laws that can impact on the volunteer relationship, how volunteers are affected by welfare benefits, contracts and volunteer agreements and best practice in managing and developing volunteers. The course is pitched at introductory level.
Event date:
Thur, 27 July 2017 - 9:30 am
Event End Date:
Thur, 27 July 2017 - 4:00 pm
Capacity
20
Cut off date
Thur, 27 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Event Details
Event date:
Thur, 27 July 2017 - 9:30 am
Event End Date:
Thur, 27 July 2017 - 4:00 pm
Capacity
20
Cut off date
Thur, 27 July 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
September 5 2017
9:15 am
Introduction to Social Security Related Benefits
Training CoursesThis course is aimed at professionals that provide support to benefit claimants and require a basic knowledge of benefits.
It is intended to provide an overview of…
This course is aimed at professionals that provide support to benefit claimants and require a basic knowledge of benefits.
It is intended to provide an overview of the benefits system and structure. It considers all the main benefits and allowances currently available, the basic qualifying conditions and how to identify entitlement.
Event date:
Tue, 5th Sept 2017 - 9:15 am
Event End Date:
Tue, 5th Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 5th Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
It is intended to provide an overview of the benefits system and structure. It considers all the main benefits and allowances currently available, the basic qualifying conditions and how to identify entitlement.
Event Details
Event date:
Tue, 5th Sept 2017 - 9:15 am
Event End Date:
Tue, 5th Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 5th Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
September 7 2017
Peer Support Group Training & Development Programme
Training Courses Peer Support Group Training & Development Programme
Are you a volunteer or someone who is passionate about supporting your local community and wants to make a difference.…
Peer Support Group Training & Development Programme
Are you a volunteer or someone who is passionate about supporting your local community and wants to make a difference. If so, this rolling programme of training and development is just what you need!
As part of a funded project which seeks to increase the knowledge of local people in Birmingham around financial budgeting and managing money, we want to work with volunteers and individuals within local communities to up-skill them so they can set up and manage their own local peer support groups supporting others in their community. By taking part you will benefit from free training and gain access to a number of resources to help you on your way. The best bit is that it is completely free!
The programme starts in September 2017, with development focusing on 3 areas; Life Skills, Supporting People and Financial Skills. The expectation is that participants attend the whole programme which once completed will be acknowledged by a special event to recognise achievements and celebrate success.
Sessions will take place at our base in Aston and delivered during term time only. To register your interest, please complete the registration form below by 31st July. Once we have received your application you will be invited to attend an enrolment event in August where you will receive information on the types of training you will receive, dates and times.
For further information contact Maxine on 0121 250 0781 or email max@btu.org.uk
Start date:
September 2017
Event End Date:
March 2018
Capacity
20
Cut off date
March 2018
Price
FREE
Eligibility Criteria
None
Access
Term Time Only
Entry Level
Introductory
Location
Birmingham Settlement
Are you a volunteer or someone who is passionate about supporting your local community and wants to make a difference. If so, this rolling programme of training and development is just what you need!
As part of a funded project which seeks to increase the knowledge of local people in Birmingham around financial budgeting and managing money, we want to work with volunteers and individuals within local communities to up-skill them so they can set up and manage their own local peer support groups supporting others in their community. By taking part you will benefit from free training and gain access to a number of resources to help you on your way. The best bit is that it is completely free!
The programme starts in September 2017, with development focusing on 3 areas; Life Skills, Supporting People and Financial Skills. The expectation is that participants attend the whole programme which once completed will be acknowledged by a special event to recognise achievements and celebrate success.
Sessions will take place at our base in Aston and delivered during term time only. To register your interest, please complete the registration form below by 31st July. Once we have received your application you will be invited to attend an enrolment event in August where you will receive information on the types of training you will receive, dates and times.
For further information contact Maxine on 0121 250 0781 or email max@btu.org.uk
Programme Details
Start date:
September 2017
Event End Date:
March 2018
Capacity
20
Cut off date
March 2018
Price
FREE
Eligibility Criteria
None
Access
Term Time Only
Entry Level
Introductory
Location
Birmingham Settlement
September 12 2017
9:30 am
Equality & Diversity
Training CoursesEquality & Diversity
A one day course which considers the meaning of Equality & Diversity alongside the protected characteristics and types of discrimination. Participants learn how to…
Equality & Diversity
A one day course which considers the meaning of Equality & Diversity alongside the protected characteristics and types of discrimination. Participants learn how to name the benefits and responsibilities of Equality and Diversity individually and organisationally, how to conduct a health check to determine good practice and implement strategies for challenging unacceptable behaviour as well as how to develop an organisational Equality & Diversity Action Plan. The course is suitable for all sectors.
Event date:
Tues, 12 Sept 2017 9:30 am
Event End Date:
Tues , 12th Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Tues , 12th Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
A one day course which considers the meaning of Equality & Diversity alongside the protected characteristics and types of discrimination. Participants learn how to name the benefits and responsibilities of Equality and Diversity individually and organisationally, how to conduct a health check to determine good practice and implement strategies for challenging unacceptable behaviour as well as how to develop an organisational Equality & Diversity Action Plan. The course is suitable for all sectors.
Event Details
Event date:
Tues, 12 Sept 2017 9:30 am
Event End Date:
Tues , 12th Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Tues , 12th Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
September 14 2017
9:30 am
Universal Credit: The Full Picture
Training CoursesUniversal Credit: The Full Picture
This one day course provides a detailed examination of the Universal Credit provisions including the qualifying conditions, how to calculate entitlement, the…
Universal Credit: The Full Picture
This one day course provides a detailed examination of the Universal Credit provisions including the qualifying conditions, how to calculate entitlement, the conditionality and sanctions regime and detail of administration of the new system. The course also considers the migration of existing claimants and the transitional rules. Participants will be shown how to identify the various elements of universal credit, understand claims and payments arrangements and be aware of how universal credit decisions can be challenged. The course assumes a working knowledge of benefits.
Event date:
Thur, 14 Sept 2017 - 9:30 am
Event End Date:
Thur, 14 Sept 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 14 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
This one day course provides a detailed examination of the Universal Credit provisions including the qualifying conditions, how to calculate entitlement, the conditionality and sanctions regime and detail of administration of the new system. The course also considers the migration of existing claimants and the transitional rules. Participants will be shown how to identify the various elements of universal credit, understand claims and payments arrangements and be aware of how universal credit decisions can be challenged. The course assumes a working knowledge of benefits.
Event Details
Event date:
Thur, 14 Sept 2017 - 9:30 am
Event End Date:
Thur, 14 Sept 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 14 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
September 21 2017
9:30 am
New Course – Social Media at Work: Staff Rights & Responsibilities
Training CoursesSocial Media at Work: Staff Rights & Responsibilities
Every employer needs to ensure their policies and procedures covering staff use of social media at work are effective…
Social Media at Work: Staff Rights & Responsibilities
Every employer needs to ensure their policies and procedures covering staff use of social media at work are effective and robust. This lively one day course covers the latest case law and will enable you to either introduce or review your in-house policies and procedures from an employment and service delivery perspective. The course will provide participants with a clear understanding of personal use of social media at work, the duty of care, links with the employment contract, right to monitor v right of privacy and malicious communications. This course is suitable for individuals work across all sectors.
Event date:
Thur, 21 Sept 2017 - 9:30 am
Event End Date:
Thur, 21 Sept 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 21 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Every employer needs to ensure their policies and procedures covering staff use of social media at work are effective and robust. This lively one day course covers the latest case law and will enable you to either introduce or review your in-house policies and procedures from an employment and service delivery perspective. The course will provide participants with a clear understanding of personal use of social media at work, the duty of care, links with the employment contract, right to monitor v right of privacy and malicious communications. This course is suitable for individuals work across all sectors.
Event Details
Event date:
Thur, 21 Sept 2017 - 9:30 am
Event End Date:
Thur, 21 Sept 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 21 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
September 25 2017
9:15 am
Employment Support Allowance
Training CoursesEmployment Support Allowance (ESA) is a benefit for people who are unable to work due to illness or disability. This course examines the framework for ESA, including the qualifying conditions,…
More information / Register
Employment Support Allowance (ESA) is a benefit for people who are unable to work due to illness or disability. This course examines the framework for ESA, including the qualifying conditions, the work capability assessment activities and descriptors. It also examines ESA payment rates and the calculation of entitlements. The course considers the system of conditionality and sanctions that apply to claimants who are accepted as having limited capability for work. The course will also briefly cover challenging decisions. Participants should have a working knowledge of benefits.
Event date:
Mon, 25 Sept 2017 - 9:15 am
Event End Date:
Mon, 25 Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Mon, 25 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
Event Details
Event date:
Mon, 25 Sept 2017 - 9:15 am
Event End Date:
Mon, 25 Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Mon, 25 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
September 28 2017
9:30 am
How to Develop a Peer Support Network
Training CoursesHow to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in…
How to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in such groups is all about getting support from people who are equal or like-minded to you- your peers. When part of a peer group you are able to talk to other people who are truly have first-hand experience of similar situations. This training course provides participants with the relevant skills to set up, run and sustain a peer support group or network considering common characteristics of successful initiatives as well as challenges and potential resolutions. The course is suitable for individuals working across all sectors.
Event date:
Thur, 28 Sept 2017 9:30 am
Event End Date:
Thur , 28 Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Thur, 28 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in such groups is all about getting support from people who are equal or like-minded to you- your peers. When part of a peer group you are able to talk to other people who are truly have first-hand experience of similar situations. This training course provides participants with the relevant skills to set up, run and sustain a peer support group or network considering common characteristics of successful initiatives as well as challenges and potential resolutions. The course is suitable for individuals working across all sectors.
Event Details
Event date:
Thur, 28 Sept 2017 9:30 am
Event End Date:
Thur , 28 Sept 2017 - 4:00 pm
Capacity
20
Cut off date
Thur, 28 Sept 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
October 3 2017
9:15 am
Housing Benefit Introductory
Training CoursesThis course provides detailed knowledge of housing benefit.
It examines qualifying conditions, rent restrictions, including local housing allowances, and the calculation of entitlement. It explores claiming procedures,…
This course provides detailed knowledge of housing benefit.
It examines qualifying conditions, rent restrictions, including local housing allowances, and the calculation of entitlement. It explores claiming procedures, discretionary housing payments and briefly considers the options available for challenging local authority decisions.
Event date:
Tue, 3 Oct 2017 - 9:15 am
Event End Date:
Tue, 3 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 3 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
It examines qualifying conditions, rent restrictions, including local housing allowances, and the calculation of entitlement. It explores claiming procedures, discretionary housing payments and briefly considers the options available for challenging local authority decisions.
Event Details
Event date:
Tue, 3 Oct 2017 - 9:15 am
Event End Date:
Tue, 3 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 3 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
October 11 2017
9:30 am
Introduction to Challenging Decisions
Training CoursesIntroduction to Challenging Decisions
This one day course explores the processes and procedures relating to challenging decisions by way of revision, supersession and appeal. It also briefly…
Introduction to Challenging Decisions
This one day course explores the processes and procedures relating to challenging decisions by way of revision, supersession and appeal. It also briefly considers the process relating to Upper Tribunals. The course aims to familiarise advisors with the rules and processes for challenging and altering decisions. It will show participants how to request a revision, supersession or appeal, how to show grounds for making a late application and how to advise claimants effectively. This is an intermediate course which assumes a working knowledge of benefits.
Event date:
Wed, 11 Oct 2017 - 9:30 am
Event End Date:
Wed, 11 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 11 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
This one day course explores the processes and procedures relating to challenging decisions by way of revision, supersession and appeal. It also briefly considers the process relating to Upper Tribunals. The course aims to familiarise advisors with the rules and processes for challenging and altering decisions. It will show participants how to request a revision, supersession or appeal, how to show grounds for making a late application and how to advise claimants effectively. This is an intermediate course which assumes a working knowledge of benefits.
Event Details
Event date:
Wed, 11 Oct 2017 - 9:30 am
Event End Date:
Wed, 11 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 11 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
October 17 2017
9:15 am
How Immigration Status Affects Benefits
Training CoursesThis course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration…
More information / Register
This course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration control’, what the exceptions to this are, the entitlements of mixed status households and the consequences of having a ‘no recourse to public funds restriction’.
This course is relevant for those providing benefits advice to non-European nationals.
Event date:
Tue, 17 Oct 2017 - 9:15 am
Event End Date:
Tue, 17 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 17 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Rebecca Walker
Course Level
Intermediate
Location
Birmingham Settlement
This course is relevant for those providing benefits advice to non-European nationals.
Event Details
Event date:
Tue, 17 Oct 2017 - 9:15 am
Event End Date:
Tue, 17 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 17 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Rebecca Walker
Course Level
Intermediate
Location
Birmingham Settlement
October 18 2017
9:30 am
New Course – Influencing Skills
Training CoursesInfluencing Skills
Influencing is a necessary skill for anyone at work. The ability to bring others to your way of thinking without force or coercion is important…
Influencing Skills
Influencing is a necessary skill for anyone at work. The ability to bring others to your way of thinking without force or coercion is important in the workplace and is a transferable skill people take from job to job. Those attending will leave with a clear understanding of influencing, the importance of personal attitude and approaches to influencing, the 9 key steps to influencing, planning and preparation. The course is designed for anyone whose role includes having to negotiate and is seeking to increase their own self confidence and develop skills whilst acquiring new insights.
Event date:
Wed, 18 Oct 2017 - 9:30 am
Event End Date:
Wed, 18 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 18 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Influencing is a necessary skill for anyone at work. The ability to bring others to your way of thinking without force or coercion is important in the workplace and is a transferable skill people take from job to job. Those attending will leave with a clear understanding of influencing, the importance of personal attitude and approaches to influencing, the 9 key steps to influencing, planning and preparation. The course is designed for anyone whose role includes having to negotiate and is seeking to increase their own self confidence and develop skills whilst acquiring new insights.
Event Details
Event date:
Wed, 18 Oct 2017 - 9:30 am
Event End Date:
Wed, 18 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 18 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
October 25 2017
9:30 am
Public Speaking & Presentations
Training CoursesPublic Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of…
Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of public speaking challenges. Participants will leave the course with a clear understanding of the key steps to planning a presentation, know how to deal with nerves and anxiety, gain tips on storytelling and the rules of engagement, see how great speakers get their point across and provides guidance for speech writing, using metaphors, repetition, and dealing with awkward or difficult questions. The course is designed for those who have little experience or need to formalise their approach to public speaking.
Event date:
Wed, 25 Oct 2017 - 9:30 am
Event End Date:
Wed, 25 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 25 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of public speaking challenges. Participants will leave the course with a clear understanding of the key steps to planning a presentation, know how to deal with nerves and anxiety, gain tips on storytelling and the rules of engagement, see how great speakers get their point across and provides guidance for speech writing, using metaphors, repetition, and dealing with awkward or difficult questions. The course is designed for those who have little experience or need to formalise their approach to public speaking.
Event Details
Event date:
Wed, 25 Oct 2017 - 9:30 am
Event End Date:
Wed, 25 Oct 2017 - 4:00 pm
Capacity
16
Cut off date
Wed, 25 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
October 31 2017
9:30 am
Anti Bullying & Harrassment
Training CoursesAnti Bullying & Harrassment
Reports of workplace bullying and harassment hit the headlines almost every day, and employers have a duty of care to provide a safe…
Anti Bullying & Harrassment
Reports of workplace bullying and harassment hit the headlines almost every day, and employers have a duty of care to provide a safe working environment. This course considers the legal definition, why it happens, the impact of bullying and harassment, the skills needed to stop it, as well as signposting guidance. It is suitable for any workplace.
Event date:
Tue, 31 Oct 2017 9:30 am
Event End Date:
Tue , 31 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 31 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Reports of workplace bullying and harassment hit the headlines almost every day, and employers have a duty of care to provide a safe working environment. This course considers the legal definition, why it happens, the impact of bullying and harassment, the skills needed to stop it, as well as signposting guidance. It is suitable for any workplace.
Event Details
Event date:
Tue, 31 Oct 2017 9:30 am
Event End Date:
Tue , 31 Oct 2017 - 4:00 pm
Capacity
20
Cut off date
Tue, 31 Oct 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
November 7 2017
9:30 am
Benefits for Older People
Training CoursesBenefits for Older People
This one day course examines the main benefits and pensions available to people who have reached pensionable age. It considers the qualifying rules…
Benefits for Older People
This one day course examines the main benefits and pensions available to people who have reached pensionable age. It considers the qualifying rules for pension credit, guarantee credit and savings credit. It aims to help advisors be aware and understand the impact of state pension credit on other benefits, covers the basic rules of attendance allowance, carer's allowance and state retirement pensions. It also raises awareness of the rules for Housing Benefit for those over pension age, the qualifying rules for obtaining help with council tax, health benefits, blue badge and the social fund. This course does not cover care home fees or care services. Those attending should have some understanding of the benefits system.
Event date:
Tue, 7 Nov 2017 - 9:30 am
Event End Date:
Tue, 7 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 7 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
This one day course examines the main benefits and pensions available to people who have reached pensionable age. It considers the qualifying rules for pension credit, guarantee credit and savings credit. It aims to help advisors be aware and understand the impact of state pension credit on other benefits, covers the basic rules of attendance allowance, carer's allowance and state retirement pensions. It also raises awareness of the rules for Housing Benefit for those over pension age, the qualifying rules for obtaining help with council tax, health benefits, blue badge and the social fund. This course does not cover care home fees or care services. Those attending should have some understanding of the benefits system.
Event Details
Event date:
Tue, 7 Nov 2017 - 9:30 am
Event End Date:
Tue, 7 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 7 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
November 8 2017
9:30 am
Mentoring Skills for Mentors
Training CoursesMentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful…
Mentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful mentee/mentor relationship and the benefits it brings. It provides guidance on how to use simple mentoring models, build trust, relationships and overcome barriers. The course is suitable for anyone with little or no previous experience in mentoring.
Event date:
Wed, 8 Nov 2017 9:30 am
Event End Date:
Wed , 8 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Wed, 8 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful mentee/mentor relationship and the benefits it brings. It provides guidance on how to use simple mentoring models, build trust, relationships and overcome barriers. The course is suitable for anyone with little or no previous experience in mentoring.
Event Details
Event date:
Wed, 8 Nov 2017 9:30 am
Event End Date:
Wed , 8 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Wed, 8 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
November 16 2017
9:30 am
Form Filling: Personal Independence Payments & Employment Support Allowance
Training CoursesForm Filling: Personal Independence Payments & Employment Support Allowance
The success (or failure) of a claim for ESA or PIP can often depend on how well the…
Form Filling: Personal Independence Payments & Employment Support Allowance
The success (or failure) of a claim for ESA or PIP can often depend on how well the ESA50/PIP2 is completed. It is usually the only opportunity available to the claimant to report their version of events. Advisors play a key role in enhancing a client's prospects of successfully completing the assessment. This course focuses on the detail of the assessment criteria for ESA and PIP and aims to develop the advisors ability to support claimants with the completion of the ESA50 questionnaire and PIP 2 'How your disability affects you' forms. It will help individuals recognise the importance of the limited capability for work questionnaire, identify relevant information to include on a questionnaire or form and demonstrate how best to complete an effective form. Those attending should have a working knowledge of the basic rules for both PIP and ESA.
Event date:
Thur, 16 Nov 2017 - 9:30 am
Event End Date:
Thur, 16 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 16 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
The success (or failure) of a claim for ESA or PIP can often depend on how well the ESA50/PIP2 is completed. It is usually the only opportunity available to the claimant to report their version of events. Advisors play a key role in enhancing a client's prospects of successfully completing the assessment. This course focuses on the detail of the assessment criteria for ESA and PIP and aims to develop the advisors ability to support claimants with the completion of the ESA50 questionnaire and PIP 2 'How your disability affects you' forms. It will help individuals recognise the importance of the limited capability for work questionnaire, identify relevant information to include on a questionnaire or form and demonstrate how best to complete an effective form. Those attending should have a working knowledge of the basic rules for both PIP and ESA.
Event Details
Event date:
Thur, 16 Nov 2017 - 9:30 am
Event End Date:
Thur, 16 Nov 2017 - 4:00 pm
Capacity
16
Cut off date
Thur, 16 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
November 21 2017
9:30 am
Introduction to Debt Advice
Training CoursesIntroduction to Debt Advice is a one day course which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors.…
More information / Register
Introduction to Debt Advice is a one day course which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors. It considers the five stages of debt advice; information gathering, maximising income, preparing a personal budget, dealing with priority creditors and non priority creditors.
Event date:
Tue, 21 Nov 2017 - 9:30 am
Event End Date:
Tue, 21 Nov 2017- 4:00 pm
Capacity
20
Cut off date
Tue, 21 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
Event Details
Event date:
Tue, 21 Nov 2017 - 9:30 am
Event End Date:
Tue, 21 Nov 2017- 4:00 pm
Capacity
20
Cut off date
Tue, 21 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
November 24 2017
9:30 am
Becoming a First Line Manager
Training CoursesBecoming a First Line Manager
If your thinking of moving into first time management, developing your management skills and measuring its effectiveness are important feature of your role. This course helps…
Becoming a First Line Manager
If your thinking of moving into first time management, developing your management skills and measuring its effectiveness are important feature of your role. This course helps individuals to understanding the values, attitudes and behaviour of a First Line Manager. It focuses on the various stages teams go through, considers the definition of customer quality and provides tips on problem solving. The course is suitable for anyone with no previous management experience or first line managers looking to refresh their skills.
Event date:
Fri, 24 Nov 2017 9:30 am
Event End Date:
Fri , 24 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Fri, 24 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
If your thinking of moving into first time management, developing your management skills and measuring its effectiveness are important feature of your role. This course helps individuals to understanding the values, attitudes and behaviour of a First Line Manager. It focuses on the various stages teams go through, considers the definition of customer quality and provides tips on problem solving. The course is suitable for anyone with no previous management experience or first line managers looking to refresh their skills.
Event Details
Event date:
Fri, 24 Nov 2017 9:30 am
Event End Date:
Fri , 24 Nov 2017 - 4:00 pm
Capacity
20
Cut off date
Fri, 24 Nov 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
December 5 2017
9:30 am
Representing at First Tier Tribunals
Training CoursesRepresenting at First Tier Tribunals
This one day course builds on the 'Introduction to Challenging Decisions' course by examining those processes involved in appealing benefit decisions which fall under…
Representing at First Tier Tribunals
This one day course builds on the 'Introduction to Challenging Decisions' course by examining those processes involved in appealing benefit decisions which fall under the remit of a First Tier Tribunal. It also briefly considers the process of appealing to the Upper Tribunal. It aims to develop the knowledge of advisors to effectively prepare them for representation at First Tier Tribunals. It will help individuals understand the appeals process, help identify the roles of those involved in an appeal hearing, show how to prepare a case on behalf of a client and help understand the skills involved in effective representation. This course is suitable for experienced advisors who wish to take the next step of representing clients at a tribunal hearing.
Event date:
Tue, 5 Dec 2017 - 9:30 am
Event End Date:
Tue, 5 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 5 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
This one day course builds on the 'Introduction to Challenging Decisions' course by examining those processes involved in appealing benefit decisions which fall under the remit of a First Tier Tribunal. It also briefly considers the process of appealing to the Upper Tribunal. It aims to develop the knowledge of advisors to effectively prepare them for representation at First Tier Tribunals. It will help individuals understand the appeals process, help identify the roles of those involved in an appeal hearing, show how to prepare a case on behalf of a client and help understand the skills involved in effective representation. This course is suitable for experienced advisors who wish to take the next step of representing clients at a tribunal hearing.
Event Details
Event date:
Tue, 5 Dec 2017 - 9:30 am
Event End Date:
Tue, 5 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Tue, 5 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
December 11 2017
9:30 am
New Course – Mental Health Awareness
Training CoursesThis one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical…
More information / Register
This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical and clinical terms, challenges which might present themselves in the workplace or learning environment and appropriate and safe responses to such situations. This is an introductory course and a useful complimentary subject for anyone who has atended training on equality & diversity, employment law and human rights.
Event date:
Mon, 11 Dec 2017 - 9:30 am
Event End Date:
Mon, 11 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Mon, 11 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Event Details
Event date:
Mon, 11 Dec 2017 - 9:30 am
Event End Date:
Mon, 11 Dec 2017 - 4:00 pm
Capacity
16
Cut off date
Mon, 11 Dec 2017
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
January 5 2018
9:30 am
Assertiveness
Training CoursesAssertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event date:
Fri, 5th Jan 2018 9:30 am
Event End Date:
Fri , 5th Jan 2018 - 4:00 pm
Capacity
20
Cut off date
Fri , 5th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Fri, 5th Jan 2018 9:30 am
Event End Date:
Fri , 5th Jan 2018 - 4:00 pm
Capacity
20
Cut off date
Fri , 5th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
January 11 2018
9:30 am
Disability Living Allowance for Children
Training CoursesDisability Living Allowance for Children
This one day course provides an introduction to Disability Living Allowance for children under 16. It examines the basic qualifying conditions as…
Disability Living Allowance for Children
This one day course provides an introduction to Disability Living Allowance for children under 16. It examines the basic qualifying conditions as well as those conditions related to care and mobility needs. It also provides an overview of the rules relating to the transition to Personal Independence Payments once a child reaches 16. It briefly covers benefits for carer's. This course is pitched at introductory level.
Event date:
Thur, 11th Jan 2018 - 9:30 am
Event End Date:
Thur, 11th Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 11th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
This one day course provides an introduction to Disability Living Allowance for children under 16. It examines the basic qualifying conditions as well as those conditions related to care and mobility needs. It also provides an overview of the rules relating to the transition to Personal Independence Payments once a child reaches 16. It briefly covers benefits for carer's. This course is pitched at introductory level.
Event Details
Event date:
Thur, 11th Jan 2018 - 9:30 am
Event End Date:
Thur, 11th Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 11th Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
January 18 2018
9:30 am
New Course – Leadership Skills
Training CoursesThis one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition…
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event date:
Thu, 18 Jan 2018 - 9:30 am
Event End Date:
Thu, 18 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thu, 18 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event Details
Event date:
Thu, 18 Jan 2018 - 9:30 am
Event End Date:
Thu, 18 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Thu, 18 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
January 24 2018
9:30 am
New Course – Introduction to Advocay
Training CoursesIntroduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event date:
Wed, 24 Jan 2018 - 9:30 am
Event End Date:
Wed, 24 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 24 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Wed, 24 Jan 2018 - 9:30 am
Event End Date:
Wed, 24 Jan 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 24 Jan 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
February 2 2018
9:30 am
New Course – Excellence in Governance
Training CoursesExcellence in Governance
A range of risks can be faced by any Board, Governing Body, Trust or Corporation in the public, private or voluntary sectors. This one…
Excellence in Governance
A range of risks can be faced by any Board, Governing Body, Trust or Corporation in the public, private or voluntary sectors. This one day course looks at some of those potential risks and also suggested solutions and actions. Those attending will gain an understanding of liabilities as trustees, best practice, the importance of challenge and the points of convergence and divergence between governance and management within an organisation. The course is suitable for any member of a governing body and those who support a trustee board, including administrative, executive assistants, board secretaries and non-chartered company secretaries.
Event date:
Fri, 2nd Feb 2018 - 9:30 am
Event End Date:
Fri, 2nd Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Fri, 2nd Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
A range of risks can be faced by any Board, Governing Body, Trust or Corporation in the public, private or voluntary sectors. This one day course looks at some of those potential risks and also suggested solutions and actions. Those attending will gain an understanding of liabilities as trustees, best practice, the importance of challenge and the points of convergence and divergence between governance and management within an organisation. The course is suitable for any member of a governing body and those who support a trustee board, including administrative, executive assistants, board secretaries and non-chartered company secretaries.
Event Details
Event date:
Fri, 2nd Feb 2018 - 9:30 am
Event End Date:
Fri, 2nd Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Fri, 2nd Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
February 8 2018
9:30 am
New Course – Effective Communication & Cultural Communication
Training CoursesThis introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture',…
More information / Register
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event date:
Thur, 8th Feb 2018 - 9:30 am
Event End Date:
Thur, 8th Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 8th Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Event Details
Event date:
Thur, 8th Feb 2018 - 9:30 am
Event End Date:
Thur, 8th Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 8th Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
February 13 2018
10:00 am
Universal Credit: The Basics Half Day Workshop
Training CoursesUniversal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide a very basic introduction to Universal Credit. It explains what universal credit is, when it…
Universal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide a very basic introduction to Universal Credit. It explains what universal credit is, when it is available, how it will be paid, explains what happens if someone cannot manage with a single monthly payment and provides tips on where to get further help and information. It is suitable for those with limited knowledge of the benefits system.
Event date:
Tue, 13 Feb 2018 - 9:30 am
Event End Date:
Tue, 13 Feb 2018 - 1:00 pm
Capacity
20
Cut off date
Tue , 13 Feb 2018 2017
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
This half day mini introductory workshop aims to provide a very basic introduction to Universal Credit. It explains what universal credit is, when it is available, how it will be paid, explains what happens if someone cannot manage with a single monthly payment and provides tips on where to get further help and information. It is suitable for those with limited knowledge of the benefits system.
Event Details
Event date:
Tue, 13 Feb 2018 - 9:30 am
Event End Date:
Tue, 13 Feb 2018 - 1:00 pm
Capacity
20
Cut off date
Tue , 13 Feb 2018 2017
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Andy Poole
Course Level
Introductory
Location
Birmingham Settlement
February 20 2018
9:30 am
New Course – Introduction to Event Management
Training CoursesIntroduction to Event Management
Events act as the public face of any organisation and are a powerful tool in building your organisation and promoting its aims. This…
Introduction to Event Management
Events act as the public face of any organisation and are a powerful tool in building your organisation and promoting its aims. This introduction to event management course offers a practical guide to hosting an event and will leave you fully equipped with resources to help you organise future activities with confidence and professionalism. It considers approaches, publicity, diversity, logistics and follow-up. Aimed at those with little or no experience in organising and managing events, the course is suitable for people from all sectors
Event date:
Tue, 2oth Feb 2018 - 9:30 am
Event End Date:
Tue, 2oth Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Tue, 2oth Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Events act as the public face of any organisation and are a powerful tool in building your organisation and promoting its aims. This introduction to event management course offers a practical guide to hosting an event and will leave you fully equipped with resources to help you organise future activities with confidence and professionalism. It considers approaches, publicity, diversity, logistics and follow-up. Aimed at those with little or no experience in organising and managing events, the course is suitable for people from all sectors
Event Details
Event date:
Tue, 2oth Feb 2018 - 9:30 am
Event End Date:
Tue, 2oth Feb 2018 - 4:00 pm
Capacity
16
Cut off date
Tue, 2oth Feb 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
March 1 2018
9:30 am
Benefits Update/Refresher
Training CoursesBenefits Update/Refresher
This one day course aims to provide an understanding of recent changes to welfare benefits legislation. It is underpinned by training materials which include exercises and case…
Benefits Update/Refresher
This one day course aims to provide an understanding of recent changes to welfare benefits legislation. It is underpinned by training materials which include exercises and case studies used to consolidate learning. The course will focus on recent changes in welfare benefits, raise awareness of how and when forthcoming changes have/ will come into effect, recognise the key features of universal credit, personal independence payments and the new appeals. process. This is an intermediate course which assumes a working knowledge of benefits.
Event date:
Thur, 1st Mar 2018- 9:30 am
Event End Date:
Thur, 1st Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 1st Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
This one day course aims to provide an understanding of recent changes to welfare benefits legislation. It is underpinned by training materials which include exercises and case studies used to consolidate learning. The course will focus on recent changes in welfare benefits, raise awareness of how and when forthcoming changes have/ will come into effect, recognise the key features of universal credit, personal independence payments and the new appeals. process. This is an intermediate course which assumes a working knowledge of benefits.
Event Details
Event date:
Thur, 1st Mar 2018- 9:30 am
Event End Date:
Thur, 1st Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 1st Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Andy Poole
Course Level
Intermediate
Location
Birmingham Settlement
March 7 2018
9:30 am
New Course – Introduction to Employment Law
Training CoursesIntroduction to Employment Law
Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings…
Introduction to Employment Law
Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings participants up to date on the very latest changes and additions including the implications of the United Kingdom’s decision to leave the European Union and therefore access to the European Court of Justice from which many of this country’s existing rights have been secured. The course is useful for those involved in explaining, teaching and training of employment rights and responsibilities to others.
Event date:
Wed, 7th Mar 2018 - 9:30 am
Event End Date:
Wed, 7th Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 7th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
Keeping up to date with the very latest in employment law, rights and responsibilities is never easy. This one day training session brings participants up to date on the very latest changes and additions including the implications of the United Kingdom’s decision to leave the European Union and therefore access to the European Court of Justice from which many of this country’s existing rights have been secured. The course is useful for those involved in explaining, teaching and training of employment rights and responsibilities to others.
Event Details
Event date:
Wed, 7th Mar 2018 - 9:30 am
Event End Date:
Wed, 7th Mar 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 7th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
March 13 2018
9:30 am
Dealing with Aggressive & Difficult Behaviour
Training CoursesDealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 13th Mar 2018 9:30 am
Event End Date:
Tue , 13th Mar 2018 - 4:00 pm
Capacity
20
Cut off date
Tue , 13th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 13th Mar 2018 9:30 am
Event End Date:
Tue , 13th Mar 2018 - 4:00 pm
Capacity
20
Cut off date
Tue , 13th Mar 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
