Training Courses
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9:30 am
Training Courses
This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical…
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This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical and clinical terms, challenges which might present themselves in the workplace or learning environment and appropriate and safe responses to such situations. This is an introductory course and a useful complimentary subject for anyone who has atended training on equality & diversity, employment law and human rights.
Event Details
Event date:
Tues, 3rd Sept 2019 - 9:30 am
Event End Date:
Tues, 3rd Sept 2019 - 9:30 am
Capacity
16
Cut off date
Tues, 3rd Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Project Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for…
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Project Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for project planning, using strategies for dealing with challenges, how to build on your skills as a project manager such as delegating tasks professionally, analysing and utilising stakeholders, monitoring and evaluation. The course is suitable for all sectors.
Event Details
Event date:
Fri, 6th Sept 2019 9:30 am
Event End Date:
Fri, 6th Sept 2019 - 4:00 pm
Capacity
20
Cut off date
Fri, 6th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:15 am
Training Courses
This course is aimed at individuals that provide support to benefit claimants and require a basic knowledge of benefits.
It is intended to provide an overview of…
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This course is aimed at individuals that provide support to benefit claimants and require a basic knowledge of benefits.
It is intended to provide an overview of the benefits system and structure. It considers all the main benefits and allowances currently available, the basic qualifying conditions and how to identify entitlement.
Event Details
Event date:
Fri, 13th Sept 2019 - 9:15 am
Event End Date:
Fri, 13th Sept 2019- 4:00 pm
Capacity
20
Cut off date
Fri, 13th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview…
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Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.
Event Details
Event date:
Fri, 20th Sept 2019 9:30 am
Event End Date:
Fri, 20th Sept 2019- 4:00 pm
Capacity
20
Cut off date
Fri, 20th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides…
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This course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides participants with a clear understanding of the various legal definitions of the term 'volunteer' and 'volunteer worker'. It looks in detail at points of convergence and divergence between paid staff and volunteers, the ten laws that can impact on the volunteer relationship, how volunteers are affected by welfare benefits, contracts and volunteer agreements and best practice in managing and developing volunteers. The course is pitched at introductory level.
Event Details
Event date:
Tues, 24th Sept 2019 - 9:30 am
Event End Date:
Tues, 24th Sept 2019 - 4:00 pm
Capacity
20
Cut off date
Tues, 24th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of…
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Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of public speaking challenges. Participants will leave the course with a clear understanding of the key steps to planning a presentation, know how to deal with nerves and anxiety, gain tips on storytelling and the rules of engagement, see how great speakers get their point across and provides guidance for speech writing, using metaphors, repetition, and dealing with awkward or difficult questions. The course is designed for those who have little experience or need to formalise their approach to public speaking.
Event Details
Event date:
Wed, 25th Sept 2019 - 9:30 am
Event End Date:
Wed, 25th Sept 2019- 4:00 pm
Capacity
16
Cut off date
Wed, 25th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Chairing & Facilitating Skills
One of the central elements of an effective meeting is the quality of participation and involvement of those present. The Chair and/or Facilitator…
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Chairing & Facilitating Skills
One of the central elements of an effective meeting is the quality of participation and involvement of those present. The Chair and/or Facilitator plays a key role in encouraging and managing contributions of participants. This one day course equips participants with the required theory and skills for effective group chairing and facilitation. It provides a psychologically informed, skills based approach to facilitation, uses several learning activities to promote high level participation, helps individuals understand the difference between a facilitator, trainer or teacher, defines the expected role and remit of a chair and explains the group dynamic theory whilst giving real life community group scenarios. This course is suitable for anyone who has an interest in this area.
Event Details
Event date:
Fri, 27th Sept 2019 - 9:30 am
Event End Date:
Fri, 27th Sept 2019 - 4:00 pm
Capacity
16
Cut off date
Fri, 27th Sept 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
How to Develop a Peer Support Network/Facilitating Focus Groups
Peer support is about getting support from people who are equal to you - your peers. Approaches to…
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How to Develop a Peer Support Network/Facilitating Focus Groups
Peer support is about getting support from people who are equal to you - your peers. Approaches to peer support can vary considerably across the country. This one day course looks at the various frameworks for modern peer support groups, considers how to carry out a needs analysis, looks at rights and responsibilities, how to facilitate and focuses on how to keep momentum going. It is suitable for individuals across all sectors.
Event Details
Event date:
Tue, 1st Oct 2019 9:30 am
Event End Date:
Tue, 1st Oct 2019- 4:00 pm
Capacity
20
Cut off date
Tue, 1st Oct 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Starting your own Community Group from Scratch
There are many different reasons why someone may want to set up a group which can be both exciting and…
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Starting your own Community Group from Scratch
There are many different reasons why someone may want to set up a group which can be both exciting and challenging. This course provides advice on how to get individuals involved in your group, deciding on its purpose and agreeing a set of rules and principles that will govern it. It gives practical information about things you may need to do such as opening a bank account, allocating roles and understanding legal structures. External factors such as the wider community impact and engagement with the media are also actively considered. This course is suitable for anyone who has an interest in this area.
Event Details
Event date:
Weds, 2nd Oct 2019 - 9:30 am
Event End Date:
Weds, 2nd Oct 2019 - 4:00 pm
Capacity
16
Cut off date
Weds, 2nd Oct 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition…
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This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event Details
Event date:
Wed, 9th Oct 2019 - 9:30 am
Event End Date:
Wed, 9th Oct 2019 - 4:00 pm
Capacity
16
Cut off date
Wed, 9th Oct 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Universal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is…
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Universal Credit: The Basics Half Day Workshop
This half day mini introductory workshop aims to provide an introduction to Universal Credit. It explains what universal credit is, when it is available, how it will be paid, explains what happens if someone cannot manage with a single monthly payment and provides tips on where to get further help and information. It is suitable for those with limited knowledge of the benefits system.
Event Details
Event date:
Tue, 15th Oct 2019 - 9:30 am
Event End Date:
Tue, 15th Oct 2019 - 1:00 pm
Capacity
20
Cut off date
Tue , 15th Oct 2019
Voluntary Organisations Price
£50.00
Other Attendees Price
£65.00
Trainer
Dave Martin
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
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Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Weds, 6th Nov 2019 - 9:30 am
Event End Date:
Wed, 6th Nov 2019 - 4:00 pm
Capacity
16
Cut off date
Weds, 6th Nov 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Train the Trainer
A one day course which teaches individuals how to deliver effective training through increasing awareness of the required tasks of trainer, conducting needs analysis,…
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Train the Trainer
A one day course which teaches individuals how to deliver effective training through increasing awareness of the required tasks of trainer, conducting needs analysis, understanding concepts of learning and motivation, writing effective course aims and objectives and identifying and adapting to the 5 group stages. It also considers how to start, end and deliver activities effectively, shows how to implement 5 strategies for effective delivery and gives tips for dealing with difficult situations. This course is pitched at introductory level.
Event Details
Event date:
Tues, 19th Nov 2019 - 9:30 am
Event End Date:
Tues, 19th Nov 2019 - 4:00 pm
Capacity
16
Cut off date
Tues, 19th Nov 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
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Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Thurs, 5th Dec 2019 9:30 am
Event End Date:
Thurs, 5th Dec 2019 - 4:00 pm
Capacity
20
Cut off date
Thurs, 5th Dec 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Council Tax Liability & Enforcement
Many individuals provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating…
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Council Tax Liability & Enforcement
Many individuals provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating to council liability and enforcement. It looks at chargeable and exempt dwellings, who is liable, appeals, statutory enforcement in England and Wales, liability orders, methods of recovery and appeals/complaints. The course is particularly useful for debt and benefit advisers.
Event Details
Event date:
Fri, 6th Dec 2019- 9:30 am
Event End Date:
Fri, 6th Dec 2019 - 4:00 pm
Capacity
20
Cut off date
Fri, 6th Dec 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Roles & Responsibilities of Trustees
This one day course will help charity trustees to fully understand what they need to know and what they need to do. …
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Roles & Responsibilities of Trustees
This one day course will help charity trustees to fully understand what they need to know and what they need to do. The course covers roles and responsibilities of trustees, gives an overview of charitable status and what this means for trustees, provides an understanding of collective responsibility and conflict of interest, look sat good practice and working effectively as well as where to go for more help and advice. The course is pitched at introductory level.
Event Details
Event date:
Weds, 22nd Jan 2020 - 9:30 am
Event End Date:
Weds, 22nd Jan 2020 - 4:00 pm
Capacity
16
Cut off date
Weds, 22nd Jan 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of…
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This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Weds, 5th Feb 2020 - 9:30 am
Event End Date:
Weds, 5th Feb 2020- 4:00 pm
Capacity
16
Cut off date
Wed, 5th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles…
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This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles involed in supervision, state the benefits of supervision to the supervisor, supervisee and the organisation, understand the 3 methods of good practice, utilise methods of motivating staff, recognise individual levels of competency and apply a model for supervising individuals with different skills.
Event Details
Event date:
Fri, 7th Feb 2020 - 9:30 am
Event End Date:
Fri, 7th Feb 2020 - 4:00 pm
Capacity
20
Cut off date
Fri, 7th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Modern Slavery Act
The Modern Slavery Act is described as one of the toughest laws in the world that tackles the serious and brutal crime of slavery. …
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Modern Slavery Act
The Modern Slavery Act is described as one of the toughest laws in the world that tackles the serious and brutal crime of slavery. This one day course provides practical answers to questions many people may have. This course considers key definitions and up to date terms relating to modern slavery, such as forced labour and human trafficking. It will consider latest information on child labour, debt bondage, domestic servitude, forced labour and sexual exploitation. This course is suitable for all individuals across all sectors.
Event Details
Event date:
Fri, 14th Feb 2020 - 9:30 am
Event End Date:
Fri, 14th Feb 2020 - 4:00 pm
Capacity
16
Cut off date
Fri, 14th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
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Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Weds, 4th March 2020 9:30 am
Event End Date:
Weds, 4th March 20202019- 4:00 pm
Capacity
20
Cut off date
Weds, 4th March 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Disclosure & Barring Service (DBS) & the Voluntary Sector
Many community groups and voluntary organisations run services for children and vulnerable adults for which it is important…
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Disclosure & Barring Service (DBS) & the Voluntary Sector
Many community groups and voluntary organisations run services for children and vulnerable adults for which it is important to safeguard children and adults against abuse and neglect. This lively one day course provides information about how, and in what circumstances you can request DBS checks for individuals, how to use the information you receive and in what circumstances you should share information or concerns about individuals. The course is pitched at introductory level.
Event Details
Event date:
Fri, 6th Mar 2020 - 9:30 am
Event End Date:
Fri, 6th Mar 2020 - 4:00 pm
Capacity
16
Cut off date
Fri, 6th Mar 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course will raise your awareness of professional boundaries in the workplace.
By the end of the course participants will be able to understand why professional…
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This one day course will raise your awareness of professional boundaries in the workplace.
By the end of the course participants will be able to understand why professional boundaries are needed, identify warning signs of lack of boundaries, identify ways to begin and end relationships with clients to ensure defined boundaries and manage boundaries within key areas.
Event Details
Event date:
Fri, 13 March 2020 - 9:30 am
Event End Date:
Fri, 13 March 2020- 4:00 pm
Capacity
20
Cut off date
Fri, 13 March 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
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