Training Courses
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9:30 am
Training Courses
This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles…
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This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles involed in supervision, state the benefits of supervision to the supervisor, supervisee and the organisation, understand the 3 methods of good practice, utilise methods of motivating staff, recognise individual levels of competency and apply a model for supervising individuals with different skills.
Event Details
Event date:
Thur, 24 May 2018 - 9:30 am
Event End Date:
Thur, 24 May 2018 - 4:00 pm
Capacity
20
Cut off date
Thur, 24 May 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Influencing Skills
Influencing is a necessary skill for anyone at work. The ability to bring others to your way of thinking without force or coercion is important…
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Influencing Skills
Influencing is a necessary skill for anyone at work. The ability to bring others to your way of thinking without force or coercion is important in the workplace and is a transferable skill people take from job to job. Those attending will leave with a clear understanding of influencing, the importance of personal attitude and approaches to influencing, the 9 key steps to influencing, planning and preparation. The course is designed for anyone whose role includes having to negotiate and is seeking to increase their own self confidence and develop skills whilst acquiring new insights.
Event Details
Event date:
Thur, 31st May 2018 - 9:30 am
Event End Date:
Thur, 31st May 2018 - 4:00 pm
Capacity
16
Cut off date
Thur, 31st May 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
General Data Protection Regulations
New data protection regulations come into effect in May 2018. This one day course provides a stimulating and lively introduction or refresher training on Data Protection.…
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General Data Protection Regulations
New data protection regulations come into effect in May 2018. This one day course provides a stimulating and lively introduction or refresher training on Data Protection. It considers the new definition of personal data and its implications as part of forthcoming changes under the new General Data Protection Regulations. It brings participants up to date with the current requirements and enables employees to return to their job roles with a raft of ideas for improving and developing existing policies and procedures. This course is suitable for all workplaces.
Event Details
Event date:
Wed, 6th June 2018 - 9:30 am
Event End Date:
Wed, 6th June 2018 - 4:00 pm
Capacity
16
Cut off date
Wed, 6th June 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Time & Workload Management
If your unsure of the best approach to managing your time & workload in the workplace, this is the course for you. You will…
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Time & Workload Management
If your unsure of the best approach to managing your time & workload in the workplace, this is the course for you. You will acquire tips for managing your time effectively when everything seems like a priority. It will help you to understand what's most important in their job role, how to plan effectively, how to say no, considers stages of delegation, how to deal with time wasters and provides detail of useful management tools and techniques for managing time. The course is suitable for all types of workplaces.
Event Details
Event date:
Thur, 7th June 2018 9:30 am
Event End Date:
Thur, 7th June 2018 9:30 am
Capacity
20
Cut off date
Thur, 7th June 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical…
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This one day course looks in detail at the definition of 'mental disorder'. It considers associated legal and non-legal terms, the nine key laws covering mental health issues, the eleven medical and clinical terms, challenges which might present themselves in the workplace or learning environment and appropriate and safe responses to such situations. This is an introductory course and a useful complimentary subject for anyone who has atended training on equality & diversity, employment law and human rights.
Event Details
Event date:
Tues, 19th June 2018 - 9:30 am
Event End Date:
Tues, 19th June 2018 - 9:30 am
Capacity
16
Cut off date
Tues, 19th June 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Project Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for…
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Project Management
A one day course which helps participants definite a project and its criteria for failure or success. Detail considered includes the use of various tools for project planning, using strategies for dealing with challenges, how to build on your skills as a project manager such as delegating tasks professionally, analysing and utilising stakeholders, monitoring and evaluation. The course is suitable for all sectors.
Event Details
Event date:
Mon, 2nd July 2018 9:30 am
Event End Date:
Mon, 2nd July 2018 - 4:00 pm
Capacity
20
Cut off date
Mon, 2nd July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:15 am
Training Courses
A course which looks in detail at the right to reside requirement that applies within all the means-tested benefits, child tax credit and child benefit. The course covers how the…
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A course which looks in detail at the right to reside requirement that applies within all the means-tested benefits, child tax credit and child benefit. The course covers how the test operates in the different benefits and the main groups that have a right to reside. Particular attention is given to identifying which factors are relevant in establishing the most common residence rights, and how these are affected by changes of circumstances. The course is designed for those whose work includes giving benefit advice to European nationals.
Event Details
Event date:
Tue, 3rd July 2018 - 9:15 am
Event End Date:
Tue, 3rd July 2018 - 4:00 pm
Capacity
20
Cut off date
Tue, 3rd July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Rebecca Walker
Course Level
Advanced
Location
Birmingham Settlement
9:30 am
Training Courses
Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview…
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Developing Your Advising & Interview Skills
This one day course teaches participants how to conduct effective client interviews. It examines the 4 elements of a structured interview and advice session, considers crucial aspects for creating a safe environment, shows how to problem solve, use techniques for breaking bad news and overcoming objections. Case studies are used throughout to show how to apply strategies, models and techniques.
Event Details
Event date:
Weds, 4th July 2018 9:30 am
Event End Date:
Weds, 4th July 2018- 4:00 pm
Capacity
20
Cut off date
Weds, 4th July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides…
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This course is suitable for anyone engaged in the recruitment, mangement and retention of volunteers as well as volunteers who want to know more about their rights and responsibilities. It provides participants with a clear understanding of the various legal definitions of the term 'volunteer' and 'volunteer worker'. It looks in detail at points of convergence and divergence between paid staff and volunteers, the ten laws that can impact on the volunteer relationship, how volunteers are affected by welfare benefits, contracts and volunteer agreements and best practice in managing and developing volunteers. The course is pitched at introductory level.
Event Details
Event date:
Tues, 10th July 2018 - 9:30 am
Event End Date:
Tues, 10th July 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 10th July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Mentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful…
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Mentoring Skills for Mentors
Presented in a lively interactive format, this course looks at the three stage approach to mentoring. It considers the qualities of a successful mentee/mentor relationship and the benefits it brings. It provides guidance on how to use simple mentoring models, build trust, relationships and overcome barriers. The course is suitable for anyone with little or no previous experience in mentoring.
Event Details
Event date:
Fri, 13th July 2018 9:30 am
Event End Date:
Fri , 13th July 2018 - 4:00 pm
Capacity
20
Cut off date
Fri, 13th July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Jackie Moylan
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of…
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Public Speaking & Presentations
This popular one day course is very interactive, with plenty of opportunity for participants to discuss and practice how to handle a range of public speaking challenges. Participants will leave the course with a clear understanding of the key steps to planning a presentation, know how to deal with nerves and anxiety, gain tips on storytelling and the rules of engagement, see how great speakers get their point across and provides guidance for speech writing, using metaphors, repetition, and dealing with awkward or difficult questions. The course is designed for those who have little experience or need to formalise their approach to public speaking.
Event Details
Event date:
Mon, 16th July 2018 - 9:30 am
Event End Date:
Mon, 16th July 2018- 4:00 pm
Capacity
16
Cut off date
Mon, 16th July 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
How to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in…
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How to Develop a Peer Support Network
Peer groups are considered a vital support mechanism, however approaches to peer support vary considerably across the country. Involvement in such groups is all about getting support from people who are equal or like-minded to you- your peers. When part of a peer group you are able to talk to other people who are truly have first-hand experience of similar situations. This training course provides participants with the relevant skills to set up, run and sustain a peer support group or network considering common characteristics of successful initiatives as well as challenges and potential resolutions. The course is suitable for individuals working across all sectors.
Event Details
Event date:
Tue, 11th Sept 2018 9:30 am
Event End Date:
Tue, 11th Sept 2018- 4:00 pm
Capacity
20
Cut off date
Tue, 11th Sept 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition…
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This one day course introductory course is ideal for those new to leadership.
By the end of the course participants will have a clear and up-to-date definition of leadership and be able to explore and examine their own leadership skills. The Fisher Model of Performance and its 4 components will be considered and used to help identify practical leadership skills, balancing tasks, applying decisions and utilising a model for dealing with challenges. Suitable for all sectors.
Event Details
Event date:
Thu, 27th Sept 2018 - 9:30 am
Event End Date:
Thu, 27th Sept 2018 - 4:00 pm
Capacity
16
Cut off date
Thu, 27th Sept 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
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Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Tues, 9th Oct 2018 - 9:30 am
Event End Date:
Tues, 9th Oct 2018 - 4:00 pm
Capacity
16
Cut off date
Tues, 9th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:15 am
Training Courses
This course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration…
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This course looks at the benefit rules that relate to immigration status. It will cover who is excluded from the main benefits because they are a ‘person subject to immigration control’, what the exceptions to this are, the entitlements of mixed status households and the consequences of having a ‘no recourse to public funds restriction’.
This course is relevant for those providing benefits advice to non-European nationals.
Event Details
Event date:
Wed, 10th Oct 2018- 9:15 am
Event End Date:
Wed, 10th Oct 2018- 4:00 pm
Capacity
20
Cut off date
Wed, 10th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Rebecca Walker
Course Level
Intermediate
Location
Birmingham Settlement
9:30 am
Training Courses
Training for Trainers
A one day course which prepares individuals to deliver effective training to a high standard. By the end of the course participants will have increased awareness…
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Training for Trainers
A one day course which prepares individuals to deliver effective training to a high standard. By the end of the course participants will have increased awareness of the tasks of a trainer/facilitator, be able to conduct a needs analysis, understand concepts of learning and motivation, be able to write effective course aims and objectives, be able to identify and adopt to the 5 group stages and learn strategies for dealing with difficult situations. This course is suitable for all workplaces.
Event Details
Event date:
Tues, 16th Oct 2018 - 9:30 am
Event End Date:
Tues, 16th Oct 2018 - 4:00 pm
Capacity
16
Cut off date
Tues, 16th Oct 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
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Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Tues, 6th Nov 2018 9:30 am
Event End Date:
Tues, 6th Nov 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 6th Nov 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating…
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Council Tax Liability & Enforcement
Many advisors provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating to council liability and enforcement. It looks at chargeable and exempt dwellings, who is liable, appeals, statutory enforcement in England and Wales, liability orders, methods of recovery and appeals/complaints. The course is particularly useful for debt and benefit advisers.
Event Details
Event date:
Tues, 4th Dec 2018- 9:30 am
Event End Date:
Tues, 4th Dec 2018 - 4:00 pm
Capacity
20
Cut off date
Tues, 4th Dec 2018
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture',…
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This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Mon, 4th Feb 2019 - 9:30 am
Event End Date:
Mon, 4th Feb 2019- 4:00 pm
Capacity
16
Cut off date
Mon, 4th Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show…
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Social Media: Introduction for Business
If you are looking for an introduction to Social Media strategy, this course is for you! This interactive training session will show you how to develop a basic social media strategy linked to your business, show you examples of good practice, looks at the benefits and pitfalls of social media, questions how social media can be used in business to generate ideas and how to compose a social editorial or calendar. Those attending should have a basic understanding of networks such as Twitter, Facebook, LinkedIn.
Event Details
Event date:
Thurs, 21st Feb 2019 9:30 am
Event End Date:
Thurs, 21st Feb 2019 - 4:00 pm
Capacity
20
Cut off date
Thurs, 21st Feb 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Karen Locking
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
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Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Tue, 5th March 2019 9:30 am
Event End Date:
Tue, 5th March 2019- 4:00 pm
Capacity
20
Cut off date
Tue , 5th March 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
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