Training Courses

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April 6 2017
9:30 am

New Course – Professional Boundaries

Training Courses

This one day course will raise your awareness of professional boundaries in the workplace.

By the end of the course participants will be able to understand why professional…

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April 11 2017
9:15 am

Introduction to Social Security Related Benefits

Training Courses

This course is aimed at professionals that provide support to benefit claimants and require a basic knowledge of benefits.

It is intended to provide an overview of…

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April 21 2017
9:30 am

New Course – Customer Care & Equalities

Training Courses

This one day course aims to provide participants with a clear understanding of modern day working definitions of customer care.  It considers the Equality Act 2010, the five barriers that…

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April 25 2017
10:00 am

Universal Credit: The Basics Half Day Workshop

Training Courses

Universal Credit: The Basics Half Day Workshop

This half day mini introductory workshop  aims to provide a very basic introduction to Universal Credit. It explains what universal credit is, when it…

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May 5 2017
9:30 am

Social Media: Introduction for Business

Training Courses

Social Media:  Introduction for Business

If you are looking for an introduction to Social Media strategy, this course is for you!  This interactive training session will show…

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May 9 2017
9:30 am

New Course – Introduction to Debt Advice

Training Courses

Introduction to Debt Advice is a one day course  which provides advisors with practical information necessary to provide basic budgeting advice and negotiating skills needed to arrange a favourable repayment arrangement with creditors.…

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May 11 2017
10:00 am

Benefit Sanctions: How to avoid them, how to challenge them – half day workshop

Training Courses

Benefit Sanctions:  How to avoid them, how to challenge them - Half Day Workshop

This half day workshop is designed to help advisors understand the rules around…

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May 12 2017
9:30 am

New Course – Supervising Staff

Training Courses

This one day course introductory course is  designed to develop supervision skills.

By the end of the course participants will be able to state the tasks and roles…

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May 18 2017
9:30 am

Training Young People in Anger Management

Training Courses

Training Young People in Anger Management

A one day course which teaches participants to deliver training in anger management to groups of young people.  It shows individuals…

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June 6 2017
9:15 am

Benefit Overpayments

Training Courses

This course outlines the law relating to overpayments of welfare benefits.

It considers the common causes of benefit overpayments and the processes relating to the recovery of…

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Birmingham Training Unit

View Training Courses at BTU Events Calendar

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