Training Courses

This introductory course  is for those who have a basic understanding of equality laws, diversity issues and cultural awareness.  Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment.  Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.

Event Details

Event date:
Mon, 4th Feb 2019 - 9:30 am


Event End Date:
Mon, 4th Feb 2019- 4:00 pm


Capacity
16


Cut off date
Mon, 4th Feb 2019


Voluntary Organisations Price
£99.00


Other Attendees Price
£159.00


Trainer
William Chadwick


Course Level
Introductory


Location
Birmingham Settlement

Social Media:  Introduction for Business

If you are looking for an introduction to Social Media strategy, this course is for you!  This interactive training session will show you how to develop a basic social media strategy linked to your business, show you examples of good practice, looks at the benefits and pitfalls of social media, questions how social media can be used in business to generate ideas and how to compose a social editorial or calendar.  Those attending should have a basic understanding of networks such as Twitter, Facebook, LinkedIn.

Event Details

Event date:
Thurs, 21st Feb 2019 9:30 am


Event End Date:
Thurs, 21st Feb 2019 - 4:00 pm


Capacity
20


Cut off date
Thurs, 21st Feb 2019


Voluntary Organisations Price
£99.00


Other Attendees Price
£159.00


Trainer
Karen Locking


Course Level
Introductory


Location
Birmingham Settlement

Dealing with Aggressive & Difficult Behaviour

This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating.  It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation.  Case studies are used throughout.  The course is suitable for all workplaces

 



Event date:
Tue, 5th March 2019 9:30 am


Event End Date:
Tue, 5th March 2019- 4:00 pm


Capacity
20


Cut off date
Tue , 5th March 2019


Voluntary Organisations Price
£99.00


Other Attendees Price
£159.00


Trainer
Tracy Maylath


Course Level
Introductory


Location
Birmingham Settlement