Training Courses
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9:30 am
Training Courses
Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how…
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Introduction to Advocacy
Advocacy seeks to ensure that people, particularly those who are most vulnerable in society, have their voice heard. This interactive training session explores how using the right advocacy model can be effective in helping to resolve conflict in the workplace, clarify issues and bring service users closer to the service provider. The course is suitable for anyone who wishes to become an advocate and is designed for all workplaces.
Event Details
Event date:
Weds, 6th Nov 2019 - 9:30 am
Event End Date:
Wed, 6th Nov 2019 - 4:00 pm
Capacity
16
Cut off date
Weds, 6th Nov 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Train the Trainer
A one day course which teaches individuals how to deliver effective training through increasing awareness of the required tasks of trainer, conducting needs analysis,…
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Train the Trainer
A one day course which teaches individuals how to deliver effective training through increasing awareness of the required tasks of trainer, conducting needs analysis, understanding concepts of learning and motivation, writing effective course aims and objectives and identifying and adapting to the 5 group stages. It also considers how to start, end and deliver activities effectively, shows how to implement 5 strategies for effective delivery and gives tips for dealing with difficult situations. This course is pitched at introductory level.
Event Details
Event date:
Tues, 19th Nov 2019 - 9:30 am
Event End Date:
Tues, 19th Nov 2019 - 4:00 pm
Capacity
16
Cut off date
Tues, 19th Nov 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques…
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Assertiveness
A one day course which considers the 4 principles of assertive behaviour. Participants will lean how to recognise the 3 main non-assertive behaviour types, learn techniques for saying ‘no’ and how to ask for what you want, understand 3 techniques for dealing with criticism/disagreement and use guidelines for showing anger assertively. This course is suitable for all sectors.
Event Details
Event date:
Thurs, 5th Dec 2019 9:30 am
Event End Date:
Thurs, 5th Dec 2019 - 4:00 pm
Capacity
20
Cut off date
Thurs, 5th Dec 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Council Tax Liability & Enforcement
Many individuals provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating…
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Council Tax Liability & Enforcement
Many individuals provide help and support to clients with council tax issues. This one day course provides guidance on the rules relating to council liability and enforcement. It looks at chargeable and exempt dwellings, who is liable, appeals, statutory enforcement in England and Wales, liability orders, methods of recovery and appeals/complaints. The course is particularly useful for debt and benefit advisers.
Event Details
Event date:
Fri, 6th Dec 2019- 9:30 am
Event End Date:
Fri, 6th Dec 2019 - 4:00 pm
Capacity
20
Cut off date
Fri, 6th Dec 2019
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Mark Greveson
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Roles & Responsibilities of Trustees
This one day course will help charity trustees to fully understand what they need to know and what they need to do. …
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Roles & Responsibilities of Trustees
This one day course will help charity trustees to fully understand what they need to know and what they need to do. The course covers roles and responsibilities of trustees, gives an overview of charitable status and what this means for trustees, provides an understanding of collective responsibility and conflict of interest, look sat good practice and working effectively as well as where to go for more help and advice. The course is pitched at introductory level.
Event Details
Event date:
Weds, 22nd Jan 2020 - 9:30 am
Event End Date:
Weds, 22nd Jan 2020 - 4:00 pm
Capacity
16
Cut off date
Weds, 22nd Jan 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of…
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This introductory course is for those who have a basic understanding of equality laws, diversity issues and cultural awareness. Those attending will develop a clear understanding of the definitions of 'culture', 'culture clash' and associated terms, the benefits of being culturally aware, obstacles and negative thinking, communication differences across various cultures in terms of body language, tone and words, meet and greet, food, timings, dates and environment. Participants will learn how to ensure their workplace event or customer service activity addresses cultural issues. The course is suitable for managers, staff and volunteers across all culturally diverse sectors who serve communities with a wide demographic base.
Event Details
Event date:
Weds, 5th Feb 2020 - 9:30 am
Event End Date:
Weds, 5th Feb 2020- 4:00 pm
Capacity
16
Cut off date
Wed, 5th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles…
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This one day course introductory course is designed to develop supervision skills.
By the end of the course participants will be able to state the tasks and roles involed in supervision, state the benefits of supervision to the supervisor, supervisee and the organisation, understand the 3 methods of good practice, utilise methods of motivating staff, recognise individual levels of competency and apply a model for supervising individuals with different skills.
Event Details
Event date:
Fri, 7th Feb 2020 - 9:30 am
Event End Date:
Fri, 7th Feb 2020 - 4:00 pm
Capacity
20
Cut off date
Fri, 7th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Modern Slavery Act
The Modern Slavery Act is described as one of the toughest laws in the world that tackles the serious and brutal crime of slavery. …
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Modern Slavery Act
The Modern Slavery Act is described as one of the toughest laws in the world that tackles the serious and brutal crime of slavery. This one day course provides practical answers to questions many people may have. This course considers key definitions and up to date terms relating to modern slavery, such as forced labour and human trafficking. It will consider latest information on child labour, debt bondage, domestic servitude, forced labour and sexual exploitation. This course is suitable for all individuals across all sectors.
Event Details
Event date:
Fri, 14th Feb 2020 - 9:30 am
Event End Date:
Fri, 14th Feb 2020 - 4:00 pm
Capacity
16
Cut off date
Fri, 14th Feb 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or…
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Dealing with Aggressive & Difficult Behaviour
This course looks in detail at the definition of conflict, and what circumstances and behaviours increase the risk of conflict occurring or escalating. It considers the reasons why people become difficult or aggressive, shows participants how to recognise at least 10 warning signs of conflict occurring, and examines strategies used to calm difficult situations and prevent escalation. Case studies are used throughout. The course is suitable for all workplaces
Event date:
Weds, 4th March 2020 9:30 am
Event End Date:
Weds, 4th March 20202019- 4:00 pm
Capacity
20
Cut off date
Weds, 4th March 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
Disclosure & Barring Service (DBS) & the Voluntary Sector
Many community groups and voluntary organisations run services for children and vulnerable adults for which it is important…
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Disclosure & Barring Service (DBS) & the Voluntary Sector
Many community groups and voluntary organisations run services for children and vulnerable adults for which it is important to safeguard children and adults against abuse and neglect. This lively one day course provides information about how, and in what circumstances you can request DBS checks for individuals, how to use the information you receive and in what circumstances you should share information or concerns about individuals. The course is pitched at introductory level.
Event Details
Event date:
Fri, 6th Mar 2020 - 9:30 am
Event End Date:
Fri, 6th Mar 2020 - 4:00 pm
Capacity
16
Cut off date
Fri, 6th Mar 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
William Chadwick
Course Level
Introductory
Location
Birmingham Settlement
9:30 am
Training Courses
This one day course will raise your awareness of professional boundaries in the workplace.
By the end of the course participants will be able to understand why professional…
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This one day course will raise your awareness of professional boundaries in the workplace.
By the end of the course participants will be able to understand why professional boundaries are needed, identify warning signs of lack of boundaries, identify ways to begin and end relationships with clients to ensure defined boundaries and manage boundaries within key areas.
Event Details
Event date:
Fri, 13 March 2020 - 9:30 am
Event End Date:
Fri, 13 March 2020- 4:00 pm
Capacity
20
Cut off date
Fri, 13 March 2020
Voluntary Organisations Price
£99.00
Other Attendees Price
£159.00
Trainer
Tracy Maylath
Course Level
Introductory
Location
Birmingham Settlement
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