BTU recently represented a client at a Tribunal involving a complex set of circumstances (personal, financial and legal) and four linked appeals concerning alleged recoverable overpayments totalling just short of £40,000. The client’s Employment Support Allowance was stopped in 2014 and since then the family has experienced great hardship with a reduction in family income of about £145 per week. This also put in jeopardy their housing situation making it a struggle to meet the rent and other costs. On top of this, the family all have health difficulties to cope with, all exacerbated by the stress of the on-going and lengthy appeal process.
The level of casework on this one case was immense with the appeal papers themselves amounting to about 600 pages! BTU helped to provide strong evidence on the client’s behalf and we are pleased to report that the appeals were successful with the Tribunal judge agreeing that the overpayments are not recoverable.
The financial implications for the client are immense; they now do not have to pay back nearly £40,000, about £10,000 arrears of benefit from 2014 and on-going benefit of £145 per week.The client should now, hopefully, get his benefit reinstated and begin getting his family’s life back on track.

“The support offered by BTU was incredibly helpful. Not only because it reinforced that we are doing the right things with the case which was very complex, but a second set of experienced eyes was very, very helpful. BTU reviewed the work we had already undertaken and offered feedback and suggestions to further move the case along. They reviewed all the paperwork and offered their specialist opinion and gave pointers on how to proceed.”

“The trainer (Andy) showed exceptionally good knowledge on the subject; referred to different text books. The course was really useful, gained useful techniques to challenge a decision and make use of the appropriate vocabulary.”

“Just wanted to let you know that our event couldn’t have gone better thanks to Andy. His talk was very informative, delivered in a really clear and engaging way and the feedback was unanimous – everyone is now feeling a whole lot more at ease with their PIP forms and how to complete them. Please pass on our thanks to Andy and thank you for your help in organising this for us.”

Course (Introduction to the Benefits System) “the trainer had a great deal of knowledge and experience and engaged well with trainees in a confident non-patronising and passionate way”.

Course (ESA) – “the trainer showed exceptionally good knowledge of the subject. The course was really useful as I now know how to use various legislative textbooks and gained useful techniques to challenge a decision and make use of the appropriate vocabulary”.

Course (PIP) – “Great information. I now feel confident to go forward to help clients make claims for PIP.”

Course (Benefits for Older People) – “A great eye opener. Excellent materials”

Course (UC) “I now have a better understanding of Universal Credit to use within the work setting. Thank You.”

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